Patient Liaison Assistant

2 weeks ago


Paddington, United Kingdom Falck UK Ambulance Service Full time

**This job is based out of our site in St Mary's Hospital - London Paddington W2 1NY**
**Are you looking for a career where every day you are making a positive impact to our patients?**
**Do you enjoying working in a hospital where you are patient-facing?**
**Then we might have the perfect role for you**
Falck UK Ambulance Service are looking for individuals who have a caring personality, a positive attitude and are passionate about working within their community to join as a **Patient Liasion Assistant** at our site at **‘St Mary's Hospital’** (part of Imperial College Hospital - Paddington W2 1NY).
**The working hours for this role are Monday to Friday, 45 hours per week working between the hours of 10am - 8pm. This role works on a 2-week rotational shift. You maybe required to cover Bank holidays (2 per year) and Sundays if occasionally required by the business.**
This role works closely with our Ambulance Care Assistants and the hospital teams to ensure that we are delivering the best level of care for our patients. This role requires quick decisions to be made in a fast-paced environment, and so would suit someone who can remain calm under pressure both in person and over the phone.
So, if you fancy working as part of the team that works within the NHS and make a genuine difference every time you go to work, then we are looking for you
**What will I be doing?**
- Building relationships with patients, Dispatch team and hospital staff
- Supporting waiting patients and escalate issues as required
- Answering patient queries and resolving complaints
- Managing patient appointments and transportation
- Completing incident reports as needed
- Using your initiative to resolve any delays
- Following NHS policies and procedures as required

**What experience will I need?**
- Experience within a patient, public or customer facing role
- Excellent attention to detail and the ability to spot mistakes
- Self-motivated and able to work independently
- Computer literate with great organisational skills
- A positive mindset and a ‘can-do’ attitude
- Ability to communicate with confidence with a variety of people
- A warm, caring and welcoming personality to patients
- Strong work ethic and the willingness to go the extra mile to deliver patient care

**What benefits will I get?**
- £11.05 per hour or £25,857 per annum (full time, perm - 45 hours per week)
- A comprehensive Training & Induction Programme
- 28 days annual leave (including bank holidays)
- Flexible working hours
- Pension scheme - we contribute up to 3%
- Saving Schemes - lower prices and amazing discounts on the things you buy often
- Free 24-hour Personal Support Service, to help with all aspects of life
- Free uniform and PPE for all colleagues

**Next steps** - Once you apply, expect a call from our friendly recruitment to discuss you interest in your role and book you onto one of our Recruitment Days.
It takes a diverse team of committed individuals to achieve quality results. That’s why at Falck UK Ambulance Services we are proud of our diversity and welcome you for who you are and who you want to become. We are committed to equality of opportunity in all areas of our business.

**Salary**: £11.05 per hour


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