Medical Personal Assistant

4 weeks ago


Paddington, United Kingdom Reed Health & Care Full time

**Main duties of the job**
- To provide administrative and secretarial support to the Department Lead and other department staff as required.
- To communicate effectively with patients / carers regarding appointment and treatment related matters.
- To type correspondence or other documents on behalf of the consultants and managers.
- Maintain administrative systems (electronic and manual). This includes managing an accurate and up-to-date appointments diary, scheduling and planning the Senior Management Team and Medical Team future engagements including organising meetings, collatingappropriate papers and gathering information in relation to the specific meetings. Assess the priority of appointment requests, and make appointments with senior managers and senior medical staff within the organisation as required. Liaise with senior managers,clinicians and staff within Hammersmith Hospitals Trust and other Trusts, purchasing authorities and other outside organisations.
- Completing e HR on behalf of the Directorate - keeping accurate records of annual leave, study leave and sickness of the Consultants and Managers

**Skills/Abilities**

Essential
- Excellent oral and written communication skills.
- Good telephone manner
- Good keyboard and IT skills proficient use of Microsoft Office (Word and Outlook)
- Ability to input and retrieve data accurately on a computerised system
- Ability to manage difficult situations
- Ability to work unsupervised and use own initiative Accurate filing ability

**Qualifications**

Essential
- A Level, NVQ3, equivalent qualification or equivalent experience
- Formal Customer Care Training or willingness to undertake AMSPAR or equivalent experience

**Experience**

Essential
- Previous experience of being a PA or medical secretary to hospital consultant
- Previous NHS experience required
- Knowledge of hospital Patient Administration System (PAS)
- Previous experience of dealing with patients appointment and booking system
- Knowledge of medical terminology
- Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.

**Desirable**
- Prior experience of working in a healthcare environment.
- Information System (RIS) Knowledge of NHS waiting and booking targets

**Communication Skills**

Essential
- Excellent written/verbal communication skills
- Excellent interpersonal skills

**Other Requirements**

Essential
- Ability to work within a team as well as independently with a professional approach towards work and colleagues
- Polite and courteous manner Positive and flexible approach to work
- Punctual and enthusiastic
- Assertive attitude
- Friendly, outgoing personality
- Smart professional appearance
- Reliable work record
- Able to handle unpredictable situations, possibly facing aggression on occasion
- Able to communicate sensitive and contentious information to patients
- Ability to work flexibly in order to support the changing demands of the services, i.e. hours, location etc.


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