Bank Administrator

** Job Overview**

Imperial College Healthcare NHS Trust Staff Bank are looking for experienced NHS administrators to work a variety of roles across Imperial Trust.

**Aim of the role**:

- To welcome patients, consultant medical staff and visitors to the department.
- To provide a comprehensive and high-quality administration service to their designated department and have to ability to manage and prioritise their workload, liaising closely with other administration and management staff within the department.
- Provide administrative support to the wider, multidisciplinary team, including Consultants.
- To assist in providing medical staff with an excellent outpatient service in order to maintain and increase existing business and encourage new business.

**General Responsibilities**:

- Use initiative and work without direct supervision, as well as using relevant information technology to facilitate the performance of tasks.
- Participate in annual appraisals and performance reviews. Identify personal development needs.
- Attend training and development as required.
- Help provide cover for the other departmental administrators during busy periods, sickness and annual leave and where there is an imbalance of workload.
- To act as part of the wider multidisciplinary team, including clinicians, nurses, therapists and other clerical and professional staff.
- Understand and adhere to all Trust policies, guidelines and procedures.
- To maintain a neat and tidy personal appearance including the wearing of uniform provided and name badges at all times.
- Support Imperial private healthcare and the Trust in providing the best experience possible for each of our patients.
- To maintain confidentiality in respect of information obtained at all times.
- This job description does not constitute a 'terms and conditions of employment.’ ’ It is provided only as a guide to assist the employee in the performance of their job. The Trust is a fast-moving organisation and therefore changes in employee’s dutiesmay be necessary from time to time. This job description is not intended to be an inflexible or finite list of tasks and may vary from time to time after consultation/ discussion with the postholder.

**Person Specification**:

- Effective communication skills
- Team player
- Excellent interpersonal skills
- Ability to inspire and enthuse others

**Experience**
- Admin experience
- Experience in a private healthcare setting or similar.
- Invoicing production experience Customer care

**Skills/ Abilities**
- Organisational skills/ability to learn.
- Competent in IT systems Excel, Word, & dbase input
- Ability and flexibility to work with staff in a team situation and on own initiative.
- Excellent customer care skills to suit working in a private sector.
- Ability to prioritise work on a daily basis, dealing with conflicting demands.
- Able to work under pressure
- Attention to detail especially in finance.
- Ability to manage difficult situations.
- Able to use and develop a basic understanding of medical terminology.
- Well organised and calm.