Front of House Receptionist

2 months ago

Paddington, United Kingdom PROception Full time

Receptionist Brunel

Job Purpose

We are seeking an experienced individual who has an extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a prestigious Central London Paddington flagship location.

Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers, and internal associates.

This amazing opportunity operates on a full-time contract working Mon-Fri 08:00-17:00/09:00-18:00 rotation, 40 hours per week.

The pay rate for this role is PS14.06 per hour and you will receive 28 days annual leave, inclusive of bank holidays.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security. Responsibilities as per below, but not limited to:
Key Responsibilities

Provide a professional first impression, beyond client/visitor expectations

Ensure all visitors and guests experience the full customer journey

Be seen as a visible customer focused professional by being proactive and greet clients, guests and visitors where possible

Anticipate and action client requirements in a professional manner and provide a consistent professional service at all times

Engagement in Customer events and pop-ups organised by the client for the occupiers

Comprehensive knowledge and understanding of all the benefits and amenities that are available for the tenants

Actively promoting the benefits and amenities available for tenants

Keeping a track of the Essential items available in reception and ordering when necessary

Issue visitor passes using agreed sign in and out policies and procedures

Arranging travel for guests, clients or visitors as and when required using the black cab contact detail available in the reception manual

Ensuring that the standards of presentation set by the client are maintained.

Observing and logging any safety/maintenance/cleaning issues, reporting them to the appropriate team and following up until they are resolved.

Manage stock par levels of office stationery and supplies

Ensure the reception area is kept clean, tidy and well presented at all times

Handle all incoming telephone calls and enquiries in an efficient and sincere manner

Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.

Provide administrative support if and when required.

Person Specification

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

Is self-disciplined and can work independently using initiative

SIA Licensed (and, if unlicensed, you will be required to undertake SIA training which is organised through the company)

Holds a true passion for high standards of customer service delivery

Previous experience in hospitality or a customer service facing role

Excellent interpersonal skills and the ability to interact with people at all levels

Consistently well presented in line with company/client standards

Look for opportunities to enhance client/visitor experience

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

Maintain and practice a high degree of confidentiality at all times

5 years of verifiable work history

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