Senior Receptionist

4 weeks ago

Paddington Cheshire, United Kingdom Corus Hotel Hyde Park Full time
At Corus Hotel Hyde Park we believe our employees are our greatest asset. Our culture celebrates diversity, where your personality and ideas are appreciated just as much as the work you do. We value talents and provide opportunities to grow within the Company. If hospitality is in your heart, you have a genuine warm welcome, you are approachable and going an extra mile to make our guests stay exceptional then you will be welcomed within the Corus family. The Senior Receptionist will be a hands on individual, reporting to the Front Office Manager, you will be will be responsible for providing reception services for Guests. You will contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Duties include: Cheerfully welcome, help & support all guests Be an empowered & proactive duty manager

Empower guests to get the most out of their stay through being an expert on both in-house & local-area facilities and services To ensure that all guests are dealt with promptly upon arrival and departure, following the Companys Core standards. Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest. To ensure all documentation i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards. Professionally and competently operate the telephone system in line with operating standards. The ideal candidate for the Senior Receptionist position should: Be an excellent team player Have great attention to detail Have excellent communication skills Display a positive and can do attitude at all times Work in a hectic environment but have the ability to remain calm Display a professional and courteous attitude to our guests What can we offer you? Competitive salary Free meals whilst on duty Training and development opportunities Company pension scheme 28 days paid holiday per year including Bank Holidays. Uniform Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

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