Receptionist (Research Assistant Patient Services)
6 months ago
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. Alongside clinical research through our PPD® clinical research portfolio, our work in Accelerated Enrollment Solutions optimizes each step of the patient journey in clinical trials, such as securing sites and recruiting patients, allowing for more patients to participate in clinical research. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on - now and in the future.
Do you have admin/customer service experience? Interested in the dynamic clinical research industry? We are currently looking to recruit a **Receptionist (Research Assistant Patient Services)** for our Synexus Clinical Research site in Cardiff, Wales. Working Monday-Friday, 37 hours a week, you will provide administrative support to the clinical team and play an integral role in the front and back-office duties for the site. You will also be a key member impacting the development and research for therapeutics for patients.
**Key responsibilities are as follows**:
- Coordinates, oversees, and provides direction for the completion of administrative functions on assigned trials.
- Welcomes patients and all visitors upon arrival at the site.
- Completes data entry and visit completion information and manage the diary system, ensuring data is accurate and up to date at all times.
- Schedules patients for follow-up visits, external appointments, transport, etc.
- Conducts reminder telephone calls to patients to confirm visits.
- Prepares all relevant patient documentation as per protocol and local regulations ahead of appointment.
- May collect medical history information for potential patients, liaising with medical facilities and networks to collect patient files, documentation and other relevant information as may be required as per protocol.
- Collects and tracks patient notes, lab results and questionnaires to facilitate prompt reviewing.
- Assists with the collection of patient SDV (source data verification) from local medical professional.
- Maintains a presentable, safe, and clean reception area to enhance the patient and visitor experience.
- Completes or provides guidance to ensure completion of photocopying, faxing, postal activities, archiving and patient refreshments.
- May provide support in the Pharmacy in all areas of drug administration. Assists with deliveries, checking stock and monitoring inventory of the dispensary. Assists with collating files, counting IP returns, and ensuring compliance to company SOPs and COPs.
- May assist with the education, evaluation, treatment, and follow-up of sleep disorders for clinic patients. Performs comprehensive sleep testing and analysis on clinic patients per study protocol.
- Completes reimbursements of patient study expenses and payments.
- Collaborates with other site functions to provide accurate and streamline processes and participate in best practice/process improvement initiatives.
**To be considered for this exciting opportunity you will require the following skills and experience**:
- Previous experience of working as an administrator in an office environment
- A passion for working in a fast moving, dynamic environment
- Excellent customer service and teamwork skills
- Appropriate MS Office skills (Word, Excel & Outlook)
- Good oral and written communication skills
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values -** Integrity, Intensity, Innovation and Involvement**:
AES #LI-TK2
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