Administrator/receptionist

3 months ago


Cardiff, United Kingdom Fairwater Health Centre Full time

Fairwater Health Centre

Administrator / Receptionist Job Description

**Job title: Administrator / Receptionist**

**Reports to: Office Manager / Practice Manager**

**Hours: 18 hours per week**

**Salary: £10.46 per hour, with pay scale based on length of service**

**Job Summary**:
The purpose of the role is to:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

**Duties and Responsibilities**:
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice electronic appointments system
- Processing personal and telephone requests for appointments, home visits and telephone advice calls and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Re-stock consulting rooms with forms as required
- Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post holder will comply with the Practice equality and diversity policy and associated polices, which recognise and protect the nine personal characteristics. The policies aim to ensure that all employees and patients are treated equally and fairly.

**Personal / Professional Development**:
The post-holder will participate



  • Cardiff, United Kingdom Yolk Recruitment Full time

    Yolk Recruitment is thrilled to offer an exciting opportunity for an experienced Receptionist/Administrator to join a prestigious independent school in Cardiff. This role comes with the chance to be part of a thriving and vibrant learning community. As the Receptionist/Administrator, you will be the welcoming face of the school, creating a warm and friendly...


  • Cardiff, United Kingdom Cathedral Dental Clinic Full time

    We have an opportunity for a permanent full-time receptionist/clinic administrator to join our team at Cathedral Dental Clinic; we are a well established predominately private clinic situated in Pontcanna, Cardiff. Previous dental reception experience would be advantageous but not essential as full training will be provided however some...


  • Cardiff, United Kingdom Gee Communications Ltd Full time

    **Duties**: - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls from 8am-4.30pm - Perform data entry tasks to produce draft O&M’s (training provided) - Schedule appointments and manage calendars - Sort and distribute incoming mail and packages - Maintain a clean and organized reception area - Assist with...


  • Cardiff, United Kingdom Phillips consultant Full time

    Job Overview: **Responsibilities**: - Greet and welcome clients and visitors with a friendly and professional demeanor - Answer phone calls, take messages, and direct calls to the appropriate person or department - Provide general administrative and clerical support, including data entry, photocopying, and filing - Schedule appointments and maintain...


  • Cardiff, United Kingdom Cathays Surgery Full time

    **JOB DESCRIPTION** JOB DETAILS **Job Title**: Receptionist **Salary**: £10.42 per hour **Location**: Cathays Surgery **JOB SUMMARY / PURPOSE** - Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team - Facilitate...

  • Receptionist

    3 months ago


    Cardiff, United Kingdom Stratstone Jaguar Land Rover Full time

    **Stratstone Jaguar Landrover Cardiff** **Receptionist - 42.5 hour contract** **A basic salary of £23,103 with bonus, pension, critical illness, life assurance, single health care, 23 days holiday (pro rata'd), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Are you a real people person,...

  • Receptionist

    1 month ago


    Cardiff, Cardiff, United Kingdom Everpool Recruitment Full time

    Receptionist Liverpool City Centre (L1 Postcode)We are looking for an experienced Receptionist and Administrator to work with a fantastic team based in prestigious offices, working in the fast-paced Property Management and Lettings industry. Carrying out a wide range of admin duties to assist the property management and lettings team, whilst managing the...

  • Receptionist

    3 months ago


    Cardiff, United Kingdom Hallmark Care Homes Full time

    Hallmark Care Homes is a family-run provider of care homes across the UK, we understand the importance of nurturing relationships and so all of our care is centred around family values. We have 20 care homes across the country, filled with innovative facilities and supported by a dedicated care team for a comfortable stay alongside the highest quality care...


  • Cardiff, United Kingdom Cathays Surgery Full time

    **JOB DESCRIPTION** JOB DETAILS **Job Title**: Receptionist **Salary**: £10.42 per hour **Location**: Cathays Surgery **JOB SUMMARY / PURPOSE** - Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team - Facilitate...

  • Receptionist

    3 months ago


    Cardiff, United Kingdom Stratstone Jaguar Land Rover Full time

    **Stratstone Jaguar Landrover Cardiff** **Receptionist - 42.5 hour contract** **A basic salary of £23,103 with bonus, pension, critical illness, life assurance, single health care, 23 days holiday (pro rata'd), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Are you a real people person,...

  • Receptionist

    3 weeks ago


    Cardiff, Cardiff, United Kingdom University College Birmingham Full time

    Job Title: Receptionist Location: Birmingham Salary: £22,071 per annum Job type: Permanent, Full Time University College Birmingham is looking to recruit a highly motivated, customer-focused Receptionist to provide the first point of contact for students and visitors entering our City Centre campus buildings; ensuring a positive and welcoming experience....

  • Receptionist

    3 months ago


    Cardiff, United Kingdom Kamro Ltd Full time

    **Position**: Receptionist **Location**: Cardiff **Salary**: £21,000 - £22,500 **Work Model**: Monday - Friday, 9am - 4.30pm **Join This Team as a Superstar Receptionist!** Are you a master multitasker with a flair for administration? Do you thrive in a serene and supportive work environment? We're on the hunt for a Receptionist Extraordinaire to join...


  • Cardiff, United Kingdom Reed Full time

    Looking for a new opportunity to immerse yourself in Culture?  The receptionist at a journalism and media institute is the perfect way to be surrounded by culture and creativity. We are seeking someone with fantastic people skills and administrative experience to compliment them. The role is very people oriented so a warm welcoming atmosphere creator is...

  • Receptionist

    3 months ago


    Cardiff, United Kingdom HVAC Recruitment LTD Full time

    **Receptionist** **Cardiff City Centre** **Monday - Friday** **£26,000 + 25 days holiday** We are now looking for the perfect Receptionist to join our prestigious commercial office based in Cardiff city centre, to be based on a bespoke building covering 4 floors with an existing team! Here you will be ensuring the office runs smoothly, meet and greet...

  • School Receptionist

    3 months ago


    Cardiff, United Kingdom St John's College, Cardiff Full time

    RECEPTIONIST/ADMINISTRATOR **Job Specification** **“St John’s College, Cardiff is committed to safeguarding and promoting the welfare of** **children and young people and expects all staff and volunteers to share this commitment”** **TO APPLY FOR THIS ROLE PLEASE VISIT THE FOLLOWING WEBSITE**: **JOB DESCRIPTION** **Job Title**:...

  • Receptionist

    3 months ago


    Cardiff, United Kingdom The Behaviour Clinic Full time

    **Receptionist - Cardiff** £19,000 to £21,000 (pro-rata based on 37.5 hours per week). 24hours, 3 days per week, 8:30am-5pm, Monday, Tuesday and Thursday. **About The Behaviour Clinic** We are an evolving service using the principles of applied behaviour analysis to support typically developing children with emotional and behavioural difficulties and...


  • Cardiff, United Kingdom White Dove Motor Group Full time

    **Receptionist/Digital Booking administrator** Basic hours of work will be Monday to Friday 10.00am to 2.30pm (4 ½ hours per day) - 22.5 hours per week £10.50 per hour 22 days paid holiday in each year, in addition to all public holidays. Long service additional holidays up to 25 days per annum. Full Driving Licence is preferred. Training will be...


  • Cardiff, United Kingdom WE Bridge Academy Full time

    Responsibilities: We are looking for a front of house all round Administrator/Receptionist at WE Bridge Academy in Cardiff. This role involves being the first point of contact for clients, providing first rate customer service along with a selection of administrative and IT tasks. Main duties include: - General reception duties: - Greet visitors - Issue...

  • Receptionist New

    3 months ago


    Cardiff, United Kingdom St David Recruitment Services Full time

    **Job Title: Receptionist** **Location: Cardiff** **Salary/Hourly Rate: £11.00** **Hours: Thursday 19th October 9am-5pm & Friday 20th October 9am-12pm** **Temporary** **TEM1072** **Essential**: - Previous reception experience **Responsibilities**: - Answering the telephone - General administration duties - Greeting customers as they come into the...


  • Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    An exciting opportunity has arisen for a Band 2 Administrator / Receptionist within the Health Visiting Clerical Team in the Early Intervention and Prevention Care Group. The team provides a comprehensive administration service to the Health Visitors and Community Nursery Nurses, supporting them in the delivery of the Healthy Child Wales Programme. This is...