Front of House Receptionist

7 months ago

Cardiff, United Kingdom STONE MANAGEMENT LTD Full time

Would you like to be part of our successful team, if so then why not enquire now

Stone Management are looking to recruit a receptionist/ security receptionist for maternity leave cover in Cardiff, with the potential to become a permeant role.

This role supports the building management team by delivering a slick meet-and-greet and creating a professional, friendly, first impression.

Managing the standard processes of ‘front-of-house’: post, couriers, contractors, general visitors and the associated access and signing-in procedures.

Working in a friendly, proactive, manner - using initiative to find ways of developing the tenant-experience.

Receptionist will have a ‘can do’ approach and will work very effectively with letting-agents, contractors, building & security management and other property professionals.

**What we’re looking for**:

- Punctuality & Dedication
- Great Customer Service skills
- Attention to detail

**Duties (include but are not limited to)**:

- Dealing with Visitors & Clients
- Offering the highest customer service in all circumstances

The position is working at a Corporate Building.
- **The role**_
- Managing reception:_

Set up, manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations

Meet, greet and manage visitors - ‘become the friendly-face of the building’

Represent the developer/landlord in a professional and knowledgeable manner

Manage couriers, post and deliveries

Manage inbound phone calls

General Administration

Submit weekly reports on site activity (as required)
- General Management of the building:_

Develop effective relationships with clients, agents and contractors
- Ensure that the building reception area is always immaculately presented
- Ensure any vacant space is kept pristine and available for viewing

Liaison with building manager and/or facilities manager to help ensure contractors carry out their duties effectively and assist with any other tasks requested

Reporting issues and managing to resolution through correct process (maintenance log, weekly activity reports)

Pay particular attention to the security of the building

Building checks in line using a bespoke App

Have a proactive approach to problem solving
- Additional tenant experience_

Create a e:newsletter and communicate regularly with tenants (as required)
- Support and/or research and introduce added value services as appropriate and agreed (examples)
- Car Valeting
- Dry Cleaning
- Fitness Clubs
- Networking
- Sustainability
- Negotiate tenant discount freebies at; local shops, restaurants, gym etc

If pre-agreed with our Client, and as an additional part of the front of house service:
Organise / assist in promotional events; Pop up markets - supporting local businesses as appropriate - e.g Christmas and summer activities etc.
- **About you**_

Experience of working in a premium front of house reception role with excellent

customer
- focused service delivery

Experience of building management functions such as compiling reports & contract administration - Building management would be advantageous

Immaculately presented

Engaging and Welcoming

Proactive

Excellent communication skills

PC literate/ability to learn to relevant software packages/social media competent

Flexible to assist colleagues

Can do attitude/team spirit

SIA security license would be a preference

**Please not if you are not currently employed as a receptionist, or security receptionist, or have not been a receptionist in the last 12 months, please do not apply, as we are only looking at EXPERIENCED receptionist for this role**

**Job Type**: Temporary contract

Pay: £13.50 per hour

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Receptionist: 1 year (required)

Work Location: In person

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