Front of House Staff

3 weeks ago


Cardiff, United Kingdom Boulders Full time

The Company

Boulders Indoor Climbing Centre provides opportunities to try climbing for the first time, regardless of age or ability, and supports people in gaining the necessary skills to become a regular climber. We are passionate about supporting and building a community of climbers through the provision of excellent facilities, exceptional customer service, hosting fun and informative classes and courses, and a vibrant community spirit. We are looking for a full-time team member to join our Front of House team.

The Opportunity

**Activities and Responsibilities**
- Welcome visitors by greeting, advising, and booking into the facility with ease and professionalism at all times.
- Receive and sort daily mail/deliveries/couriers etc.
- Follow all internal procedures when required to ensure customer safety.
- Perform other clerical receptionist duties associated with the front of desk duties.
- Play an active role during the reception team meetings and assist with the roll out of new initiatives within the centre.
- Ensure that a professional manner is projected at all times.
- Ensure that the Front of house and Café areas project the right image and that all areas are kept clean and tidy.
- Make a range of hot drinks and serve cakes and snacks to customers (training will be provided)
- Welcome and manage ad hoc projects as agreed with your direct lead.

Essential Skills
- You will have excellent communication and listening skills.
- Used to working under pressure.
- Excellent customer service
- A proactive and practical approach to Health and Safety is essential.
- Committed, flexible, team player with good communication skills
- A willingness to provide a quality service to the customer
- Be able to interact well with and motivate others.
- Be proactive, able to work on your own initiative.
- A reliable timekeeper.
- Have good organisational skills.

Desirable (but not necessary) Skills
- Previous experience of the indoor climbing environment and its community, or a willingness to learn about and participate in the sport.
- Barista or café experience
- Previous experience working in a reception or shop environment.

**20 hours a week contract, with the ability to pick up additional hours when available.**

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £7.00-£10.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Store discount

Work Location: One location



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