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Patient Services

3 months ago

Oxford, United Kingdom GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

We are looking for a Medical Receptionist to join the team at our centre based in Oxford.

As the Medical Receptionist you are responsible undertaking all reception activities, providing excellent customer care to patients and visitors and to support the Centre Leader when required.

Hours: Permanent, part-time: Monday, Tuesday and Wednesday 8am-2:30pm or 1:30pm-8:00pm to cover 3, 6 hour shifts. These hours include a 30 minute break.

What you’ll do:
Key areas for the role:
- Work closely with consultants and secretaries to provide support in the patient pathway.- In collaboration with colleagues ensure consistent cover for the centre’s reception.- Act as point of contact for all patients ensuring a professional and efficient service.

Your key responsibilities:
- Cover reception and participate in all reception duties.- Appropriately direct all incoming calls from reception.- Be responsible for the weekly maintenance of the centre’s fire box.- Ensure all patients experience the highest levels of service at all times.- Be considerate and work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.- Be aware of the close working relationship with any partner hospital and comply with their local rules and policies at all times.- Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines.- Undertake continual professional development (CPD) and company designated mandatory training.- Occasionally work out of hours in order to ensure that breakdown or crisis are resolved with minimum impact to service and treatments.- Adhere to company standards in respect of appearance, behaviour and demeanour at all times.- Carry out any other duties appropriate for a post of this nature.- Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation.- Maintain security by following procedures and booking patients and visitors in and out of the centre.- Maintain a safe and clean reception area by complying with procedures and regulations.

What you’ll have:
Experience and skills:
- Experience of looking after a busy reception area- Have excellent communication skills- Experience ina customer focused environment- Evidence of effective staff liaison and co-operative working- Evidence of an empathetic approach to patients and or customers- Experience with resolving complaints satisfactorily- Strong relationship building skills- Experience within a diverse range of administrative roles

Qualifications and Knowledge:
- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook- Previously worked within the healthcare sector preferred, not essential

What’s in it for you:
Do your life’s best work This is an amazing opportunity for you to join a global oncology specialist, rated in the Top 1% of healthcare providers

At GenesisCare we’re leading the way in technology and innovation, we’re changing the way patients experience cancer treatment and care. We do the right thing by our patients, our partners and each other. Like the sound of us? We would love to hear from you- Make sure your annual leave suits you with 25 days + bank holidays, and the opportunity to buy/ sell annual leave.- Look after yourself with free private medical and dental cover, as well as access Employee Assistance Programme & Income Protection- We’ll look after you and your family with free radiotherapy treatment.- Plan for your future with a competitive Company Contributory Pension Scheme- Join our wellbeing community with access to Babylon Health and Headspace Wellbeing- Save on your parking costs with free car parking at most of our centres.- Treat yourself with access to a wide range of retail discounts.- Join a global employer and open opportunities to work in other countries.

Who we are:
Joining the GenesisCare team means a commitment to seeing and doing things differently. Asking what if and why not? And focused on getting the best possible outcomes for our patients so they can live better for longer.

We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer and heart disease.

Visit the GenesisCare LinkedIn page to learn more about our culture, values, why we love working here and see what we’ve been getting up to

Global care

Across the world, we have more than 440+ centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S. We also offer cardiology and sleep services at more th