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Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking an experienced and skilled Assistant Service Manager to join our team at Oxford University Hospitals NHS Foundation Trust. As a key member of our service operations team, you will play a vital role in ensuring the smooth delivery of patient care and services across our hospitals.Key ResponsibilitiesWork closely with service...
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Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeJob SummaryAn exciting opportunity has arisen for an Assistant Service Manager within the Specialist Surgery Directorate at Oxford University Hospitals NHS Foundation Trust.The successful candidate will be responsible for ensuring that robust systems are in place to achieve delivery of the Directorate and individual service patient access targets.Main...
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Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeJob SummaryAn exciting opportunity has arisen for an Assistant Service Manager within the Specialist Surgery Directorate at Oxford University Hospitals NHS Foundation Trust.The successful candidate will be responsible for ensuring that robust systems are in place to achieve delivery of the Directorate and individual service patient access targets.Main...
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Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeJob SummaryAn exciting opportunity has arisen for an Assistant Service Manager within the Specialist Surgery Directorate at Oxford University Hospitals NHS Foundation Trust.The successful candidate will be responsible for ensuring that robust systems are in place to achieve delivery of the Directorate and individual service patient access targets.Main...
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Assistant Service Manager
2 months ago
An exciting opportunity has arisen for an Assistant Service Manager within Plastic Surgery at Oxford University Hospitals NHS Foundation Trust.
The successful candidate will be responsible for ensuring that robust systems are in place to achieve delivery of the Directorate and individual service patient access targets.
Key Responsibilities- Ensure that all local processes are in line with Trust and National processes.
- Review and improve data quality within the directorate and clinical business units.
- Work with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care.
- Delivery of training to directorate staff on processes and mechanisms for patient documentation on the Trust Electronic Patient Record.
- Maintain an overall view of directorate elective waiting lists to ensure that patients are seen and treated within the national targets and that patient pathways are appropriately recorded.
- Ensure that all activity is appropriately captured and coded to maximise income for the services and the directorate.
- Maintain an overview of the delivery of patient access targets within the Directorate.
- Escalate potential breaches to Service Managers and the Deputy Operational Service Manager and work with clinical teams on action plans to avoid breaches.
- Validate Pathways and ensure that the data used to measure patient access targets is accurate.
- Deliver service-specific training to help staff and services to deliver efficient and effective administration processes.
- Carry out waiting list audits and data quality audits as specified by the Trust and support Service Managers with carrying out local audits.
- Liaise with Trust Elective Access Manager and team to provide information and reports required within the trust in relation to patient access.
- Attend the Trust Data Quality Meetings and ensure that information is communicated effectively into the Directorate with regards new initiatives.
- Line-manage the Patient Pathway and Outpatient Booking Team Leaders and ensure that workload is effectively distributed and ensure the post-holders are appraised and supported with learning and development.
- To act as a role model to less experienced staff at all times.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
