Assistant Service Manager

1 week ago

Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time
About the Role

We are seeking an experienced and skilled Service Manager to join our team at Oxford University Hospitals NHS Foundation Trust. As Assistant Service Manager - Patient Access, you will play a vital role in ensuring the smooth delivery of patient access targets within our Directorate.

Key Responsibilities
  • Work closely with services to identify and improve processes to enhance data quality and reduce referral-to-treatment (RTT) times.
  • Maintain overall responsibility for the day-to-day management of the service, including the Patient Tracking List (PTL), and collaborate with Service Managers and Deputy Operational Services Managers to ensure the patient pathway is managed in accordance with the Trust Elective Access Policy.
  • Take the lead on new access and booking initiatives within the Directorate, working with services and staff to develop action plans and implementation strategies.
  • Act as the service expert in relation to the Trust Elective Access policy and the creation and delivery of efficient and effective processes for the administration pathway for patient care.
  • Work with services to ensure the e-Referral system (eRS) is up-to-date and that any Appointment Slot Issues (ASI) are addressed, with patients added to the ASI list being contacted in a timely manner.
  • Be the Departmental Point Person for authorizing clinic templates and submitting them as necessary.
  • Work within services to ensure clinics and theatres are utilized to maximum capacity.
  • Carry out validation for other key targets, including cancellations and diagnostic waits, to support the service in delivering against other supporting targets.
  • Provide information and reports to support the analysis of directorate performance and work with Deputy Operational Services Managers and Service Managers on performance improvement plans as required.
  • Collaborate with the Clinical Coding Team and Services to ensure all patient episodes are appropriately coded and captured.
  • Work with services to ensure all activity is captured and recorded, including the checking in and out of all outpatient appointments, closing down of clinics, and maximization of income capture within services.
  • Train staff in the understanding of the Trust Elective Access Policy and rules and guidance for RTT.
About Us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. We are a base for medical education, training, and research, and our values of compassion, respect, learning, delivery, improvement, and excellence define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community.

We strive to deliver compassionate excellence in all aspects of our work, and our values put patients at the heart of what we do. We are a friendly and collaborative place to work, with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values.

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