Lettings Administrator
2 days ago
**About the Role**
We are looking for a Lettings Team Administrator who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for managing incoming leads across the Leaf portfolio.
**Key duties include**:
- Manage inbound communication channels, efficiently handling inquiries and providing exceptional customer service to both potential and existing tenants, ensuring a positive experience and maintaining high service standards.
- Accurately record all lead information into our CRM system, ensuring data integrity and enabling effective tracking and follow-ups by the lettings team.
- Coordinate and schedule property viewings for the lettings team, liaising with prospective tenants, and lettings consultants to optimize the viewing process.
- Support the lettings team with administrative duties, including preparation of tenancy documentation, updating listings, and maintaining organized records of all interactions and appointments.
- Serve as the first point of contact for the lettings department, offering administrative support, responding to queries, and contributing to the overall efficiency and success of the team.
- Previous experience in real estate and residential lettings, BTR/PRS is preferred but not essential.
- Outstanding customer service skills, and excellent verbal and written communication skills.
- A dynamic and driven personality, with a strong zeal for the industry.
- Exceptional organisational competencies.
- Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
- Proficient in presenting and interpreting information accurately and professionally.
- A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
- Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
- A strict adherence to confidentiality regarding all forms of information and data.
- Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Referral programme
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Expected start date: 22/04/2024
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