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Dafaid Incident Advisor
2 months ago
**About The Role**:
RAC have an exciting opportunity for a Incident Advisor to join our **DAFaid Control Centre **on a **Full-Time, Permanent** basis based in our iconic Walsall, Bescot office.
**Working hours are Monday - Friday, Between 06:00 - 22:00. 40hrs per week**
As an Incident Advisor you will play an integral role in the management of the operational performance of the day, supporting the Team Manager role by taking over the plotting of daily tasks, dealing with colleagues reporting in sick, arranging appropriate cover for the time in question. You can expect to deal with job queries/issues by supporting the Incident Manager to make an informed assessment and managing job issues. You will be the first point of contact for Customers complaints/queries on live jobs liaising with our DAFaid Administration Analyst where necessary to reach a solution.
**Key Accountabilities**
- To play an important integral role in the efficient day-to-day running of the DAFaid Contact Centre through the delivery of excellent customer service. Showing a desire to provide inspirational service whilst meeting customer demands.
- To demonstrate excellent customer service skills whilst providing inspirational service whilst meeting customer demands.
- Demonstrating initiative, by managing workload effectively and in a timely manner.
- Working as an individual within a team however also working as part of a team to deliver a service second to none
**What’s in it for me?**
- Excellent training programme
- Free onsite parking (as well as great public transport link)
- On site staff canteen
- Free RAC membership from day one
- Flexible benefits package for you to tailor
**_So, what are you waiting for?_**
Come and join our great team now Be our next **#OrangeHero
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