Dafaid Incident Advisor

4 months ago

Walsall, United Kingdom RAC Full time

**About The Role**:
RAC have an exciting opportunity for a Incident Advisor to join our **DAFaid Control Centre **on an **initial 6 month fixed term contract**, based in our iconic Bescot office, Walsall.

**4 on 4 off, Working hours are between Monday to Friday 06:00 - 22:00, night shifts are between 19:00- 06:00 and 22:00- 06:00**

As an Incident Advisor you will play an important integral role in the efficient day-to-day running of the DAFaid Contact Centre through the delivery of excellent customer service. Showing a desire to provide inspirational service whilst meeting customer demands. By the provision of a responsive, consistent, and high-quality telephone service that delights Customers. Working continually to improve the quality of service delivered.

**Key Accountabilities**
- To play an important integral role in the efficient day-to-day running of the DAFaid Contact Centre through the delivery of excellent customer service. Showing a desire to provide inspirational service whilst meeting customer demands.
- To demonstrate excellent customer service skills whilst providing inspirational service whilst meeting customer demands.
- Demonstrating initiative, by managing workload effectively and in a timely manner.
- Working as an individual within a team however also working as part of a team to deliver a service second to none

**What’s in it for me?**
- Excellent training programme
- Free onsite parking (as well as great public transport links)
- On site staff canteen
- Free RAC membership from day one
- Flexible benefits package for you to tailor

**_So, what are you waiting for?_**

Come and join our great team now Be our next **#OrangeHero

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