Guest Experience Supervisor

3 weeks ago

Blackpool, United Kingdom SEA LIFE Full time

**Guest Experience Supervisor**

SEA LIFE Blackpool, Promenade
Blackpool, LANCASHIRE, FY1 4BJ
United Kingdom

Fancy a job like no other? We’re looking for a highly motivated Retail Supervisor to join our team and help lead the commercial team for our amazing mix of attractions in Blackpool

Working here feels pretty outstanding and our team members are fizzing with fun and a vital ingredient in the guest experience. With a SEA LIFE focus, this role will also cover the iconic Blackpool Tower and other Merlin Blackpool attractions

**What we are looking for**
- Previous managerial experience in a customer service function
- Excellent leadership, interpersonal and communication skills
- You’ll be guest obsessed and operationally savvy
- Full of initiative, someone that can think on their feet, problem solve and be decisive
- Be someone that can take the lead when the pressure's on

Our commercial areas are very much part of the immersive experience, therefore visual merchandising and space management within the commercial areas will be essential as will the integration of engaging photo and games opportunities which are fully aligned to improve each customer visit.

With your commercial hat on you’ll analyse and interpret sales data and feedback information on product performance to ensure our targets are achieved, by making the best use of all opportunities. You’ll take ownership and prepare detailed action plans to improve profits and work with the central buying team and Group Commercial Director to deliver an effective process for product development, margin management and stock availability.

As part of the attraction management team, you’ll help recruit, lead, and train the Commercial team to be the best they can. Upskilling and encouraging them to deliver outstanding service whilst challenging them to increase customer conversion rates and drive up the average spend per head to achieve sales targets and ultimately grow our profits.

This is a full-time, permanent role. Working any 5 days from 7, including working a regular fair share of weekends and bank holidays as required.

**What’s in it for you?**

Alongside working with a team that works hard, supports each other, and has fun along the way, you’ll also receive:

- 25% discount in our retail shops and restaurants, plus 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Discounted rates at Merlin hotels all over the world
- Hotel stay discounts
- Employee pricing up to 55% off cinema tickets

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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