Guest Experience Advisor

3 months ago

Blackpool, United Kingdom Blackpool Pleasure Beach Full time

**Job Summary**

As a Guest Experience Hub Advisor, your role is provide excellent guest service and support to guests within a centralised hub dedicated to enhancing overall guest experience. You will assist with various communication channels, booking inquires and contribute to creating a positive and seamless experience for all visits.

**Key Responsibilities**
- To respond using the company voice to reviews and feedback from guests.
- To ensure that the service we provide our guests meets the highest standards at every opportunity.
- To process bookings and orders taken via telephone through the SeatingAdmin and CRM Systems and pro-actively suggest and up-sell additional products and offers.
- To ensure the correct information is given to customers and that the enquiry is answered to the highest standard.
- Provide assistance to guests with Accessibility requirements pre-visit via our Access Inbox, ensuring all relevant information is given in relation to our park policies and procedures as well as discussing reasonable adjustments.
- Provide guests with all up-to date information regarding the Parks attractions, shows and events and answer any enquires via the Crisp ChatBot.
- To respond using the company voice to reviews and feedback from guests.
- To ensure that the service we provide our guests meets the highest standards at every opportunity.

**Personal**
- A high level of personal hygiene and appearance is maintained to the company standard, as highlighted within the company handbook.
- Ensuring that your work area is kept to the highest level of cleanliness and hygiene at all times.
- Correct uniform and name badges are to be worn at all times.
- **General**:

- To adhere to all company health and safety regulations, being responsible for your own health and safety and that of others, ensuring fire precautions and emergency procedures are complied with.
- Ensure guest data is handled and used appropriately and responsibly in-line with GDPR legislation at all times.
- To multi-task within the department in whichever location called upon including, but not restricted to, the Ticket Centre, Guest Services, and Ambassadorial duties.
- To demonstrate flexibility in order to meet the changing needs of the business.
- To multi-skill and aid other departments upon request, as dictated by the varying business needs, to assist the efficient daily operation of the company.
- To undertake training and development as necessary as directed by your Manager.
- Maintain strict confidentiality at all times.
- To adhere to all sections outlined in your employee handbook.The above is a list and is by no means exhaustive

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Guest Services

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