Guest Experience Team Leader

6 months ago


Blackpool, United Kingdom SEA LIFE Full time

**Guest Experience Team Leader**

SEA LIFE Blackpool, Promenade
Blackpool, LANCASHIRE, FY1 5AA
United Kingdom

We have a fantastic opportunity for a customer focused Guest Experience Team Leader to help create the most inspirational and outstanding visitor experiences here at SEA LIFE Blackpool

**What we are looking for**
- Previous Team Leader experience (desirable)
- Able to role-model what great customer service looks like
- You’ll be self-motivated, with excellent organisational skills
- Able to build relationships and communicate effectively
- You’ll be standout colleague who enjoys collaborating with people and working in a team to get results
- Responsible, confident, and full of initiative

This role will be supporting the Guest Experience Supervisor in several key areas of the business, including the shared position as a trained Incident Manager. As a Team Leader you’ll be working out on the front-line within the attraction, welcoming, greeting, interacting with, and helping our guests at every opportunity, ensuring they get the absolute most from their visit.

You'll supervise a team of seasonal hosts; actively ensuring high standards of customer service and training are being achieved. On a typical day (if you can call it that) you will ensure our guests have an intimate Ocean experience through fun, up close storytelling with hands on interaction. You could find yourself delivering entertaining and informative talks to our guests, encouraging the future generation, dressing up in costume characters as well as delivering school workshops, birthday parties and our premium experiences.

This is a permanent role, offering full-time hours. Our attraction is open daily, therefore full availability is needed. Hours will include weekends, bank holidays, evenings and call out cover on a roster basis

**What's in it for you**

Alongside helping to spread happiness and cheer to all our underwater explorers, you’ll also receive:

- A salary of £23,690 per annum
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Hotel stay discounts
- O2 discount

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.


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