Guest Experience Manager
1 month ago
JOIN OUR FAMILY
At RBH we value our team members and prioritize their well-being. Our commitment to diversity, health, sustainability, and individuality makes us stand out in the industry. This dedication has earned us a spot as one of the Top 30 Best Places to Work in Hospitality. We are always excited to welcome new talent to our team
A DAY IN THE LIFE OF A GUEST EXPERIENCE MANAGER AT THE HOLIDAY INN BLACKPOOL
What you'll be responsible for...
- Duty Management Shifts, including evenings & weekends
- Responding to Guest Reviews and Managing all Guest Experience Platforms
- Sharing Guest Love with the Holiday Inn & Marco's Blackpool Team
- Pre-arrival calls to guests
- Engaging with social media platforms
- Supporting the Operations Manager in the hotel's daily operations
WHAT WE REQUIRE FROM YOU
While we prioritize personality and potential in our hiring process, here are some of the qualities we look for in a Guest Experience Manager:
- Ability to provide exceptional customer service
- Lead by setting a positive example
- Proficiency in Opera operating system
WHAT WE PROVIDE
- Discounted hotel room rates for you and your loved ones
- Extra holiday days on your birthday
- Flexible work arrangements
- Pension benefits
- Complimentary meals while on duty, saving you over £1000 annually
EQUAL OPPORTUNITIES
RBH Hospitality Management is committed to diversity and inclusivity. We embrace a people-first culture and believe in providing equal opportunities to all. If you require any reasonable adjustments during the application process, please get in touch with us.
International Candidates Welcome: We are willing to sponsor overseas applicants who demonstrate the right skills and attributes for the role. With our sponsorship license, we ensure a seamless immigration process for the right candidate.
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