Guest Experience Host

5 days ago

Blackpool, United Kingdom The Hole in Wand Blackpool Full time

A MAGICAL OPPORTUNITY

**Guest Experience Host / (Wizard / Witch) (F)**

The Hole in Wand, Blackpool.

Join our team of Witches and Wizards (Guest Experience Hosts) at Blackpool's most magical attraction on The Promenade

**Job Title: Guest Experience Wizard/Witch**

**Reports to: Site Manager / Duty Manager**

**Scope of Job**:To provide a first class experience to the visitor through consistent delivery of excellent customer service, visitor interaction and the provision of the quality, entertaining presentation times.

**Key Objectives**:
Know, understand and follow all site procedures including; operational, financial, Health and Safety and Guest.

Ensure that the Guest Experience is the best it can be for all guests.

As part of a close team ensure that all aspects of the attraction are maximizing full potential.

**Main Responsibilities**:

- Deliver a quality, consistent and interactive service to all visitors in line with Operational documents and handbooks.
- Keep public areas in a clean, tidy and safe condition throughout the day
- Assist the site management teams with daily tasks.
- To greet all visitors with eye contact, a smile and a verbal greeting at every interaction.
- To respond to all queries and complaints from visitors in a positive and helpful manner.
- To act as an ambassador for the brand.
- To perform and thrive in each of the roles gamekeeper, café and admissions
- Rotate roles during a shift

**Misc**
- To attend any training sessions required of the role.
- To attend any meetings in and out of the business required of the role.
- Any other reasonable request.

**Health & Safety**

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Health and Safety Policy and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

**What we offer**:
National Living Wage Employer
Company pension scheme.
5.6 weeks’ holiday pet year (pro rata; including bank holidays)
Free admission for staff at Blackpool, York & Chester.
Welcome Gift pack including complimentary cinema tickets.
40% discount on merchandise at our shops.
Closed 24th / 24th / 26th December so you can enjoy the festive period.

Closing date for this role is on 10th June with interviews to take place the following week, with a start date mid to end of June._(£12.00per hour - Real Living Wage) _

**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 5 months

Pay: £12.00 per hour

Expected hours: No less than 10 per week

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Store discount

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 10/06/2024
Reference ID: HIWB24
Expected start date: 24/06/2024

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