![Autowave Limited](https://media.trabajo.org/img/noimg.jpg)
Tech Support
2 months ago
Autowave Limited is one of the UK's leading auto locksmith and diagnostic equipment distributors. An important position has arisen for a Support Technician to join us at our head office in Long Eaton, Nottingham.
As a member of the tech support team you will be the first point of contact for technical queries and requests. You will be responsible for logging support tickets from various sources and then trying to resolve them. You will have access to technical guidance in the form of literature and from senior support technicians. There will also be a direct communication between you and our manufacturers to help deal with technical queries efficiently.
You will take ownership of tickets ensuring customers have a consistent line of communication.
- Diagnostic equipment
- Key programming equipment
- Remotes, keys, transponders
- Lock Picks
- Soldering equipment
- Batteries
On going training on these products will be provided.
An interest in automotive technology is essential.
This role is mainly office based but will require some hands on work during training and development. There may be occasions when you may be required to visit clients off site to assist with technical issues.
There will be an opportunity to progress in both the technical team (as your knowledge grows) and also within the product development team.
Starting salary is £21000-£25000 depending on experience + Bonuses
There is a large scope and potential for you to increase your salary as you gain more skills and knowledge about the products.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£25,000.00 per year
**Benefits**:
- Company events
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- tech support: 1 year (preferred)
- automotive: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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