Web Hosting Support
3 months ago
Do you enjoy Technical Support roles but sometimes miss that customer interaction aspect? This role is a perfect combination of the two, you'll be provided with the foundations and support to progress technically, whilst still remaining close to your customers, engaging with them on a daily basis. If this sounds like you, keep reading...
You’ll be communicating with people who often aren’t highly technical and therefore will lean on you to help them understand information in a non-technical way.
With customers in over 50 countries, this business has varying peak hours of busyness, so if you’re willing to work any evening or weekend shifts, then great, your salary will be reflective of this.
You’ll receive full in-depth training to get you up to speed with the requirements of the role. After successful probation, you’ll have the flexibility to work on a hybrid basis, from their Nottingham office.
As well as flexibility, and working for a great organisation that truly live its values, benefits here include: 30 days annual leave plus an extra day for your birthday, personalised learning budgets/resources, performance-based Summer/Winter bonus, all-expenses trips aboard and much, much more
**THE ROLE & RESPONSIBILITIES**
- Responding to customer support tickets at varying complexity issues.
- Tailoring communication and providing appropriate assistance for customers who may have visual impairments, autism, anxiety and others.
- Learning about software tools and platforms customers use.
**ABOUT YOU**
- Experienced in providing tech support and answering tickets within 15 minutes to 1 hour.
- Great customer service communication skills (including good written English, a friendly and approachable tone, and the ability/desire to tailor answers based on a given customer’s technical understanding).
- A genuine passion for helping people fix problems and achieve goals.
- Self-motivated with an excellent work ethic, and confident working well under pressure.
- Technical knowledge of WordPress.
- Experience in shared web hosting tech support would be desirable.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£28,000.00 per year
Work Location: In person
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