Application Support Manager

1 month ago


Nottingham, Nottingham, United Kingdom Client Server Full time

An exciting opportunity is available for an Application Support Manager / Team Lead to join a leading tech company that specializes in providing software solutions to energy suppliers. This role involves managing a team of L1 and L2 Engineers, overseeing incident management, and driving process improvements.

**Key Responsibilities:**

  • Lead, motivate, and coach a team of engineers
  • Act as an escalation point for incidents
  • Manage workloads and ensure quality against SLA agreements
  • Train, coach, and mentor team members
  • Proactively seek to improve processes and procedures

**Requirements:**

  • Previous experience in a similar role
  • ITIL experience, ideally V4 ITIL Foundation
  • Strong understanding of Incident Management and Request Fulfillment
  • Advanced SQL skills and knowledge of APIs
  • Excellent communication and stakeholder management skills

This role offers a competitive salary, 25 days holiday, health insurance, pension scheme, and the flexibility of working mostly from home. If you are looking for an opportunity to advance your career in a supportive and diverse workplace, then this role could be a great fit for you.



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