Temporary Housing Solutions Assistant

3 weeks ago

Gateshead, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Housing Solutions Assistant**
**Reference no**:Gateshead 1004483914178011 Pay Rate: £11.39
**per hour** PAYE
**A Housing Solutions Assistant is needed to act as a central point for customer enquiries and all referrals into Housing Support, including sign posting customers to the most appropriate team within the service to meet their needs, including the Housing Solutions Service (which deals with homelessness), Housing Support and the Neighbourhood Relations Team.**
**You will provide administrative support to meet the needs of Housing Support priorities including providing excellent customer service to customers, partners and colleagues.** Key responsibilities:

- Act as a central point for all referrals into the service including customer self-referrals, triaging them to the relevant team to action.
- Arrange multi-disciplinary meetings, team meetings and events, including room booking, arranging transport and catering, accurate note taking and diary management.
- Undertake customer satisfaction surveys, collating feedback to inform learning and service development.
- Provide general administrative assistance to the overall service including monitoring post, filing, photocopying, and ordering stationery and stock for dispersed accommodation, and other relevant duties.
- Process confidential, sensitive, and personal data relating to vulnerable customers and service delivery in line with the Data Protection Act and GDPR regulations.
- Collate information from systems supporting the service to enable managers to monitor performance and service delivery.
- Accurately update and maintain computer records and systems used by the service.
- Adhere to role related risk assessments and report any hazards and non-compliance in the workplace where appropriate.
- Demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues, having an awareness of the organisations appropriate resources available to enhance access to services.
- Administer invoices, requisitions, purchase orders, travel passes, high street vouchers and petty cash.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**: Experience, Skills, Knowledge / Technical skills:

- Excellent communication skills.
- Good organisation and prioritising skills.
- Experience of working in front line services.
- Ability to work on own initiative and as part of a team.
- Knowledge of ICT packages, including Microsoft Office.
- Can provide excellent customer service.
- Able to work with others to achieve results and develop good working relationships.

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Gateshead 1004483914178011**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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