Housing Customer Serviceadvisor
1 month ago
**Exciting Career Opportunity**:Housing Customer Service Advisor for the **Housing Team, Gateshead**
- **Are you a dynamic and skilled professional ready to make a significant impact as a Housing Customer Service Advisor within a progressive local authority?**:
- **If so, an outstanding opportunity awaits you**
***
**About Us**:
At Tempting Recruitment, we take pride in connecting great talent with exciting opportunities. Our client, a leading council, is renowned for its empowering work culture and meaningful initiatives.
**The Position**:
The duties you will be performing as part of your role:
- To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards.
- To accurately process and reconcile income in line with the Council’s financial guidelines and regulations.
- To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations.
- To work with customers seeking rehousing, providing advice on housing options.
- To carry out interviews with customers and assist with home visits when required.
- To encourage customers to access online services and promote digital inclusion.
- To achieve performance targets agreed upon at appraisal and demonstrate a commitment to continuous improvement and value for money.
**About You**:
To be successful in this role, you should possess the following qualifications and skills:
- Working in a customer service environment.
- Experience in communicating effectively.
- Effective ICT Skills - including Microsoft Office Packages.
- 5 GCSE’s or equivalent at Grade C (4 or above) or above including Maths and English) or relevant experience.
***
**Contract Duration**:3 - 6 Months (likely extension)
**Rate**:£13.25 per Hour (Umbrella)
**Commencement Date**: April 2024
**Work Hours: Hybrid **37 Hours, Monday - Friday / 9 am - 5 pm
**How to Apply**:
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