Neuromuscular Patient Pathway Coordinator

3 months ago


Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

We are currently recruiting a pathway co-ordinator to work within the Neuromuscular team (which includes the specialist muscle service as well as neurology, epilepsy and paediatric medicine).

The role plans multi-disciplinary team (MDT) resources, and co-ordinates the Neuromuscular pathway from initial referral through to the outpatient phase. The post holder will work with clinical and operational leads to provide effective and efficient management of the patient pathways while undertaking a range of duties according to the needs of the team.

The role also includes directing booking clerks in the appropriate scheduling of patients with multi-disciplinary professionals.

Information is complex in nature utilising systems such as NHS software, local database and filtering by geographic area of patient. In depth experience of RTT and Patient Administration System is essential.

The role is also responsible for validating and updating patient pathways, highlighting and improving areas of concern, along with closing pathways where appropriate and chasing potential breeches where necessary with the aim of improving time lines.

We looking for a colleague with strong organisational skills and people management experience, who will be able to work within a team environment helping deliver high quality and standards to our patients.. The postholder will play a role in ensure that the patient’s journey throughout their period of treatment by the Muscle service is as smooth and problem free as possible.

The role requires someone who is sympathetic and understanding as there is frequent interaction with patients and family members who are in an emotional situation. The ability to deal with these situations professionally is essential.

Applications should demonstrate strong organisational skills and previous people experience. Excellent communication and influencing skills are essential, and the ability to communicate with a range of people at all levels.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).

To plan MDT resources and co-ordinate the Neuromuscular pathway from initial referral through to the outpatient phase this will include specialist muscle service as well as neurology, epilepsy and paediatric
medicine.

To be responsible for delivering an excellent customer-care service by telephone and letters, ensuring confidentiality and dignity is maintained at all times. To ensure pathways are monitored correctly and accurately using all hospital systems, patient notes, communication with consultants, secretaries, nurses and external NHS hospital Trusts.
To liaise with relevant staff when clinics are cancelled, patient appointments are rebooked or patient details are removed from the waiting list, following Trust Policies and Procedures and accurately
recording information on PAS.
To communicate through liaison with other hospital departments and peripheral hospitals with regards to the availability of other consultants required to take part with MDT clinics which requires complex planning and coordination of multiple staff and negotiating outpatient clinic space and staffing to support.
To be responsible for validating and updating patient pathways, highlighting and improving areas of concern. Closing pathways where appropriate and chasing potential breeches where necessary with
the aim of improving time lines.
To work closely with the Service Manager/Performance Manager to evaluate service delivery highlighting problem areas, seeking advice and proposing strategies as necessary.
To ensure adjustments / amendments are made to PAS to accurately reflect the patient’s journey, whilst optimising data quality at all times and working to bring forward appointments chase diagnostics results
and ensure timely follow ups.
Day to day supervision of muscle out-patient clerk To ensure that appropriate appointments are booked for patients and that staff are available on the day. Appointments will be scheduled in conjunction with specialist nurses or other MDT members where necessary according to the resource requirement specified.
To be responsible for planning MDT clinic plans which impact across departments and are made up of several components such as linking in with different professional groups (Respiratory, Cardiology, Psychology, Adult Neurology, Combined Orthopaedic, Allied Health Professi



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