Access Team Booking Coordinator
7 months ago
**Key Tasks**: Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images. Recognising any Red Flag symptoms and escalating these to consultants. Once trained, individuals to maintain a high knowledge of Lorenzo, E-referral service, Image Exchange System, Electronic Patient Record, Spinal Portal, Bookwise, Internal Patient Waiting Lists, Synapse Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork.
Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received. To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be booked To monitor daily the Patient Tracking Lists (PTL) for the designated specialties by tracking, booking and closing patients episodes and pathways where appropriate, ensuring that all new patients are booked according to current waiting times targets and the PTL is complete by the monthly/weekly deadline To be responsible for authorised over booking where appropriate, ensuing priority of patients is considered through reviewing several databases and consideration a range of options, such as diagnostics, new and old patients and patients in trouble, seeking assistance from the Outpatient Team Leader or Administrative Service Manager when needed. Support patients in trouble by escalating concerns to Consultant colleagues and the safeguarding team as necessary. Ensure all relevant documentation is scanned onto EPR and filed as appropriate.
Liaise with Team Leader regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management. Provide a daily report on the status of the outpatient waiting list for consultants to whom you are assigned. Ensure that patients receive all the relevant documentation pertaining to their appointment. Plan and liaise with consultants regarding appointments to enable prioritisation of work.
Whilst arranging appointment dates use knowledge of clinic capacity. To constantly work adhering to the Access Policy, keeping abreast of changes as communicated by Senior Staff. Ensuring Choose and Book appointments are booked in correctly, where not, ensuring the appointment is rescheduled appropriately and the patient is informed. Re-arrange or cancel full clinics as directed by the operational team (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics.
Re-arrange or cancel clinic appointments as requested by the patient (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics. Provide detailed information for clinicians regarding their waiting lists. Provide a high level of customer care exchanging information with patients and staff regarding outpatient processes and procedures, such as discussions around individual needs, such as adjustments for patient appointments. Liaise with the Head of Patient Access and Administrative Services Managers to ensure all clinics are utilised and planned efficiently.
Notify Consultants on any factors they made need to know resulting in their clinic being affected. To deal with queries from patients, Secretaries, medical and nursing staff in a diplomatic and sympathetic manner, both on the phone and face to face. Ensure all clinic appointments are outcomed correctly from either the clinical outcome form or once the clinic dictation is typed. Communicate with the discharge team to ensure follow-up appointments are booked at a requested point of time, balancing needs and requirements such clinic capacity and Consultant availability.
Maintain Lorenzo details and update patient details. Liaise with the Outpatient resource team re: changes, bookings, cancellations. This is to ensure that resources can be appropriately reallocated as necessary. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients attending clinic.
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Access Team Booking Coordinator
6 months ago
Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeAppointments Booking Coordinator (permanent mixture of hours, minimum of 24.5 a week ) The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a...
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Access Team Booking Coordinator
7 months ago
Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeAppointments Booking Coordinator (permanent and fixed term opportunities - 37.5 hours per week ) We have one full time permanent role in the appointments office and a mixture of evening part time hours. The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the...
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Access Team Booking Coordinator
1 month ago
Oswestry, United Kingdom Robert Jones And Agnes Hunt Orthopaedic Hospital Nhs Foundation Trust Full timeJob summary The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring appointments are booked within specified time limits.We are current appointing for a Booking Coordinator, for a fixed term contract.Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a partial or...
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Access Team Booking Coordinator
1 month ago
Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeJob summary The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring appointments are booked within specified time limits. We are current appointing for a Booking Coordinator, for a fixed term contract. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a...
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Access Team Booking Coordinator
7 months ago
Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time**Key Tasks**: Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images....
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Access Team Booking Coordinator
7 months ago
Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeThe Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient...
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Booking Coordinator
7 months ago
Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeWho we’re looking for Rheumatology Team Booking Coordinator We are seeking an enthusiastic and dedicated individual to join our Rheumatology booking team at The Robert Jones and Agnes Hunt Orthopaedic Hospital. The successful applicant will have the ability to work in a fast-paced, busy environment working within a multi-disciplinary team, and will be...
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Booking Coordinator
7 months ago
Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time**Key Tasks**: 1. Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments.2. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images....
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Access Team Bank Administration Support
6 months ago
Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeThe NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities. The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a...
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Inpatient Booking Clerk
7 months ago
Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeWe are now looking to recruit someone to join or team of Inpatient booking Clerks, within the Access Team at the RJAH. Permanent Part time 22.5 hours per week (Mon - Fri) Band 3 The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient...
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Inpatient Booking Clerk
7 months ago
Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeFull Time - 34.25 hours per week Permanent We are seeking to a recruit an Inpatient Booking Clerk to the busy in-patient section of the Access Team. The post holder will be involved in maintaining the delivery of the in-patient pathway of the Stage of Treatment, and Referral to Treatment Target (RTT) in line with national targets. Successful applicants...
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Inpatient Booking Clerk
7 months ago
Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeAssigned to Consultant Surgeons but will provide support and cover during periods of leave for colleagues. Add patients to the inpatient waiting list from outpatient appointment +when decision to admit is made ensuring all information is entered on to the Lorenzo system. Agree a date of admission according to the waiting times set out by the Department of...
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Access Control Specialist
5 days ago
Oswestry, Shropshire, United Kingdom CLEARVIEW SECURITY LTD Full timeSafety and Security PositionWe are looking for a dedicated Security Officer to join our team at Clearview Security Ltd. This role involves managing access control at two locations, one rural site and supported accommodation buildings in the Oswestry area.ResponsibilitiesTo manage access control at two locations, one rural site and supported accommodation...
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Inpatient Booking Clerk
7 months ago
Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time**Key Tasks**: 1. Assigned to Consultant Surgeons but will provide support and cover during periods of leave for colleagues. 2. Add patients to the inpatient waiting list from outpatient appointment +when decision to admit is made ensuring all information is entered on to the Lorenzo system. 3. Agree a date of admission according to the waiting times set...
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Security Officer
1 week ago
Oswestry, Shropshire, United Kingdom CLEARVIEW SECURITY LTD Full timeWe are seeking an experienced Security Officer to join our team at Clearview Security Ltd. As a key member of our security team, you will be responsible for managing access control and patrolling the site at a rural location just outside Oswestry.The role involves working on weekend daytime shifts, requiring reliable transport due to the remote location. You...
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Logistics Coordinator
14 hours ago
Oswestry, United Kingdom Simply Interview Full timeSimply Interview are currently recruiting for a Logistics Coordinator on a temp to perm contract within the Oswestry area. This role would be working 08.30 - 18.00, Monday to Friday. This role would be a key link between the Logistics, Warehouse, and Service & Prep operations ensuring all new jobs leaving the warehouse are loaded correctly, safely and...
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Smart Meter Coordinator
7 months ago
Oswestry, United Kingdom Blue Supply Ltd Full timeNO EXPERIENCE REQUIRED!! START YOUR NEW CAREER TODAY!! For this role you will be working on our new campaign with a major energy supplier as a Door-to-Door Smart Meter Coordinator. We will provide you with full Uniform, an ID Badge, and an iPad. Using an App on your iPad you will identify utility customers that still require a Smart Meter with their...
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Logistics Coordinator
14 hours ago
Oswestry, United Kingdom Opus Vitae Full timeOpus Vitae are actively recruiting for a **Logistics coordinator** for our client based within the **Knockin** area. **Working hours**:45 hrs Monday - Friday 8:30am - 18:00pm **Experience we're looking for...** We are looking for an upbeat and self-motivated individual who enjoys working systematically and productively. You will be working with a variety...
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Msst Admin Team Lead
1 month ago
Oswestry, United Kingdom Robert Jones And Agnes Hunt Orthopaedic Hospital Nhs Foundation Trust Full timeJob summary The Team Leads ensure the Administrative and Booking Coordinators manage and co-ordinate the outpatient pathway from the Electronic Referral System , through discharge or Patient Initiated Follow up .To ensure appointments are booked according to the relevant protocols, Musculoskeletal Services Shropshire & Telford (MSST) handbook booking...
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Orthotics Administrator
6 months ago
Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeThe Dept. of Orthotics is looking for a booking coordinator and receptionist to work on the RJAH hospital site. They will work with in a supported administration team, and will cover full reception duties with patient contact and also be undertaking office based roles predominantly booking patients appointments. The Orthotics Booking Office provides a...