Booking Coordinator

7 months ago

Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

Who we’re looking for
Rheumatology Team Booking Coordinator

We are seeking an enthusiastic and dedicated individual to join our Rheumatology booking team at The Robert Jones and Agnes Hunt Orthopaedic Hospital.

The successful applicant will have the ability to work in a fast-paced, busy environment working within a multi-disciplinary team, and will be able to multitask and prioritise their workload.

The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient specialties. Each Booking Co-Ordinator will have a lead responsibility for clinic management for a group of Consultants/Specialties.

Booking Co-ordinators will be expected to provide cross cover to other Specialties in the absence of colleagues. The Outpatient Booking Co-Ordinator will manage and co-ordinate the outpatient pathway from the
acceptance of the referral, through to the outpatient appointment. To ensure appointments are booked according to the Consultants protocols, booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics. Establish and maintain good working relationships with other administrative staff such as Access Staff,
Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.
Maintaining a clear and robust outpatient waiting list, monitoring clinic capacity to treat all patients on the outpatient waiting list, working closely with the Assistant Service Manager.
Deal with enquiries from Outpatient staff, referring Practitioners, Patients & other Health Service Organisations, providing an essential support.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

**Key Tasks**:
1. Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments.
2. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images. Recognising any Red Flag symptoms and
escalating these to consultants.
3. Add patients to the inpatient waiting list from an outpatient appointment and when decision to admit is made ensuring all information is entered on to PAS.
4. Once trained, individuals to maintain a high knowledge of Lorenzo, E-referral service, Image Exchange System, Electronic Patient Record, Spinal Portal, Bookwise, Internal Patient Waiting Lists, Synapse
5. Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant
appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.
6. To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be booked
7. To monitor daily the Patient Tracking Lists (PTL) for the designated specialties by tracking, booking and closing patient’s episodes and pathways where appropriate, ensuring that all new patients are booked according to current waiting times targets and the PTL is complete by the monthly/weekly deadline
8. To be responsible for authorised ov

  • Access Team Booking Coordinator

    6 months ago

    Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    Appointments Booking Coordinator (permanent mixture of hours, minimum of 24.5 a week ) The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a...

  • Access Team Booking Coordinator

    7 months ago

    Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    Appointments Booking Coordinator (permanent and fixed term opportunities - 37.5 hours per week ) We have one full time permanent role in the appointments office and a mixture of evening part time hours. The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the...

  • Booking Coordinator

    7 months ago

    Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    **Key Tasks**: 1. Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments.2. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images....

  • Access Team Booking Coordinator

    1 month ago

    Oswestry, United Kingdom Robert Jones And Agnes Hunt Orthopaedic Hospital Nhs Foundation Trust Full time

    Job summary The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring appointments are booked within specified time limits.We are current appointing for a Booking Coordinator, for a fixed term contract.Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a partial or...

  • Access Team Booking Coordinator

    1 month ago

    Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    Job summary The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring appointments are booked within specified time limits. We are current appointing for a Booking Coordinator, for a fixed term contract. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a...

  • Access Team Booking Coordinator

    7 months ago

    Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient...

  • Access Team Booking Coordinator

    7 months ago

    Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    **Key Tasks**: Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images....

  • Access Team Booking Coordinator

    7 months ago

    Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    **Key Tasks**: Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images....

  • Logistics Coordinator

    13 hours ago

    Oswestry, United Kingdom Simply Interview Full time

    Simply Interview are currently recruiting for a Logistics Coordinator on a temp to perm contract within the Oswestry area. This role would be working 08.30 - 18.00, Monday to Friday. This role would be a key link between the Logistics, Warehouse, and Service & Prep operations ensuring all new jobs leaving the warehouse are loaded correctly, safely and...

  • Smart Meter Coordinator

    7 months ago

    Oswestry, United Kingdom Blue Supply Ltd Full time

    NO EXPERIENCE REQUIRED!! START YOUR NEW CAREER TODAY!! For this role you will be working on our new campaign with a major energy supplier as a Door-to-Door Smart Meter Coordinator. We will provide you with full Uniform, an ID Badge, and an iPad. Using an App on your iPad you will identify utility customers that still require a Smart Meter with their...

  • Logistics Coordinator

    13 hours ago

    Oswestry, United Kingdom Opus Vitae Full time

    Opus Vitae are actively recruiting for a **Logistics coordinator** for our client based within the **Knockin** area. **Working hours**:45 hrs Monday - Friday 8:30am - 18:00pm **Experience we're looking for...** We are looking for an upbeat and self-motivated individual who enjoys working systematically and productively. You will be working with a variety...

  • Orthotics Administrator

    6 months ago

    Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    The Dept. of Orthotics is looking for a booking coordinator and receptionist to work on the RJAH hospital site. They will work with in a supported administration team, and will cover full reception duties with patient contact and also be undertaking office based roles predominantly booking patients appointments. The Orthotics Booking Office provides a...

  • Msst Admin Team Lead

    1 month ago

    Oswestry, United Kingdom Robert Jones And Agnes Hunt Orthopaedic Hospital Nhs Foundation Trust Full time

    Job summary The Team Leads ensure the Administrative and Booking Coordinators manage and co-ordinate the outpatient pathway from the Electronic Referral System , through discharge or Patient Initiated Follow up .To ensure appointments are booked according to the relevant protocols, Musculoskeletal Services Shropshire & Telford (MSST) handbook booking...

  • Wedding and Events Co-ordinator

    6 months ago

    Oswestry, United Kingdom Lion Quays Resort Full time

    **Primary Job Purpose**: An exciting opportunity has arisen for a Wedding and Events Co-ordinator to join our Sales and Marketing team. The role will be responsible for maximising hotel revenue and guest satisfaction by negotiating Meetings and Events, Weddings and Function business and coordinating the execution of business with other departments in...

  • People Services Team Administrator

    6 months ago

    Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    Providing high quality administrative services to enable colleagues to improve the patient experience, promote better care and contribute to a better working environment. Successfully communicate with others, establishing and maintaining great working relationships and gain co-operation. Deal courteously with incoming telephone and teams call, using own...