Booking Coordinator

7 months ago

Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

**Key Tasks**: 1. Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments.2. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images. Recognising any Red Flag symptoms andescalating these to consultants.3.

Add patients to the inpatient waiting list from an outpatient appointment and when decision to admit is made ensuring all information is entered on to PAS.4. Once trained, individuals to maintain a high knowledge of Lorenzo, E-referral service, Image Exchange System, Electronic Patient Record, Spinal Portal, Bookwise, Internal Patient Waiting Lists, Synapse5. Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevantappointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.6.

To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be booked7. To monitor daily the Patient Tracking Lists (PTL) for the designated specialties by tracking, booking and closing patients episodes and pathways where appropriate, ensuring that all new patients are booked according to current waiting times targets and the PTL is complete by the monthly/weekly deadline8. To be responsible for authorised over booking where appropriate, ensuing priority of patients is considered through reviewing several databases and consideration a range of options, such as diagnostics, new and old patients and patients in trouble, seeking assistance from the Assistant Service Manager when needed.9. Support patients in trouble by escalating concerns to Consultant colleagues and the safeguarding team as necessary.10.

Ensure all relevant documentation is scanned onto EPR and filed as appropriate.11. Liaise with Assistant Service Manager regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.12. Provide a daily report on the status of the outpatient waiting list for consultants to whom you are assigned.13. Ensure that patients receive all the relevant documentation pertaining to their appointment.14.

Plan and liaise with consultants regarding appointments to enable prioritisation of work.15. Whilst arranging appointment dates use knowledge of clinic capacity.16. To constantly work adhering to the Access Policy, keeping abreast of changes as communicated by Senior Staff.17. Ensuring Choose and Book appointments are booked in correctly, where not, ensuring the appointment is rescheduled appropriately and the patient is informed.18.

Re-arrange or cancel full clinics as directed by the operational team (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics.19. Re-arrange or cancel clinic appointments as requested by the patient (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics.20. To arrange appointments for Private patients and provide the relevant documentation to the patient, the clinician, and finance.21. Provide detailed information for clinicians regarding their waiting lists.

22. Provide a high level of customer care exchanging information with patients and staff regarding outpatient processes and procedures, such as discussions around individual needs, such as adjustments for patient appointments.23. Liaise with the Service Manager and Assistant Service Manager to ensure all clinics are utilised and planned efficiently. Notify Consultants on any factors they made need to know resulting in their clinicbeing affected.24.

To deal with queries from patients, Secretaries, medical and nursing staff in a diplomatic and sympathetic manner, both on the phone and face to face.25. Ensure all clinic appointments are outcomed correctly from either the clinical outcome form or once the clinic dictation is typed.26. Communicate with the discharge team to ensure follow-up appointments are booked at a requested point of time, balancing needs and requirements such clinic capacity and Consultant availability.27. Escalate appropriate issues to Consultants, operational Management, &/or Administrative Service Manager.28.

**Liaise with the Outpatient resource team re**: changes, bookings, cancellations. This is to ensure that resources can be appropriately reallocated as necessary.33. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients attending clinic.34. Participate in maintaining physical waiting list filing and general

  • Booking Coordinator

    7 months ago

    Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    Who we’re looking for Rheumatology Team Booking Coordinator We are seeking an enthusiastic and dedicated individual to join our Rheumatology booking team at The Robert Jones and Agnes Hunt Orthopaedic Hospital. The successful applicant will have the ability to work in a fast-paced, busy environment working within a multi-disciplinary team, and will be...

  • Access Team Booking Coordinator

    6 months ago

    Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    Appointments Booking Coordinator (permanent mixture of hours, minimum of 24.5 a week ) The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a...

  • Access Team Booking Coordinator

    7 months ago

    Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    Appointments Booking Coordinator (permanent and fixed term opportunities - 37.5 hours per week ) We have one full time permanent role in the appointments office and a mixture of evening part time hours. The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the...

  • Access Team Booking Coordinator

    1 month ago

    Oswestry, United Kingdom Robert Jones And Agnes Hunt Orthopaedic Hospital Nhs Foundation Trust Full time

    Job summary The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring appointments are booked within specified time limits.We are current appointing for a Booking Coordinator, for a fixed term contract.Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a partial or...

  • Access Team Booking Coordinator

    1 month ago

    Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    Job summary The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring appointments are booked within specified time limits. We are current appointing for a Booking Coordinator, for a fixed term contract. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a...

  • Access Team Booking Coordinator

    7 months ago

    Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient...

  • Access Team Booking Coordinator

    7 months ago

    Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    **Key Tasks**: Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images....

  • Access Team Booking Coordinator

    7 months ago

    Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    **Key Tasks**: Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images....

  • Logistics Coordinator

    14 hours ago

    Oswestry, United Kingdom Simply Interview Full time

    Simply Interview are currently recruiting for a Logistics Coordinator on a temp to perm contract within the Oswestry area. This role would be working 08.30 - 18.00, Monday to Friday. This role would be a key link between the Logistics, Warehouse, and Service & Prep operations ensuring all new jobs leaving the warehouse are loaded correctly, safely and...

  • Smart Meter Coordinator

    7 months ago

    Oswestry, United Kingdom Blue Supply Ltd Full time

    NO EXPERIENCE REQUIRED!! START YOUR NEW CAREER TODAY!! For this role you will be working on our new campaign with a major energy supplier as a Door-to-Door Smart Meter Coordinator. We will provide you with full Uniform, an ID Badge, and an iPad. Using an App on your iPad you will identify utility customers that still require a Smart Meter with their...

  • Logistics Coordinator

    14 hours ago

    Oswestry, United Kingdom Opus Vitae Full time

    Opus Vitae are actively recruiting for a **Logistics coordinator** for our client based within the **Knockin** area. **Working hours**:45 hrs Monday - Friday 8:30am - 18:00pm **Experience we're looking for...** We are looking for an upbeat and self-motivated individual who enjoys working systematically and productively. You will be working with a variety...

  • Orthotics Administrator

    6 months ago

    Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    The Dept. of Orthotics is looking for a booking coordinator and receptionist to work on the RJAH hospital site. They will work with in a supported administration team, and will cover full reception duties with patient contact and also be undertaking office based roles predominantly booking patients appointments. The Orthotics Booking Office provides a...

  • Msst Admin Team Lead

    1 month ago

    Oswestry, United Kingdom Robert Jones And Agnes Hunt Orthopaedic Hospital Nhs Foundation Trust Full time

    Job summary The Team Leads ensure the Administrative and Booking Coordinators manage and co-ordinate the outpatient pathway from the Electronic Referral System , through discharge or Patient Initiated Follow up .To ensure appointments are booked according to the relevant protocols, Musculoskeletal Services Shropshire & Telford (MSST) handbook booking...

  • Wedding and Events Co-ordinator

    6 months ago

    Oswestry, United Kingdom Lion Quays Resort Full time

    **Primary Job Purpose**: An exciting opportunity has arisen for a Wedding and Events Co-ordinator to join our Sales and Marketing team. The role will be responsible for maximising hotel revenue and guest satisfaction by negotiating Meetings and Events, Weddings and Function business and coordinating the execution of business with other departments in...

  • People Services Team Administrator

    6 months ago

    Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

    Providing high quality administrative services to enable colleagues to improve the patient experience, promote better care and contribute to a better working environment. Successfully communicate with others, establishing and maintaining great working relationships and gain co-operation. Deal courteously with incoming telephone and teams call, using own...