Inpatient Booking Clerk

Full Time - 34.25 hours per week

Permanent

We are seeking to a recruit an Inpatient Booking Clerk to the busy in-patient section of the Access Team.

The post holder will be involved in maintaining the delivery of the in-patient pathway of the Stage of Treatment, and Referral to Treatment Target (RTT) in line with national targets.

Successful applicants will need to be able to display discretion when dealing with sensitive and confidential information and be able to deal calmly and politely with staff of all levels and the public both face to face and by telephone.

Applicants must be educated to GCSE level or equivalent. Experience of working in a busy office environment and using computers is essential. Experience of using PAS, Bluespier is desirable but training in the use of necessary computer systems will be provided.

For further information please contact Tegan Dutton - Admissions Team Leader on 01691 404850

To manage and co-ordinate the inpatient pathway from the decision to admit to the day of admission. Maintaining a clear and robust inpatient waiting list, monitoring suspension/deferrals and ensuring capacity to treat all patients on the waiting list is available, working closely with the Inpatient Team Leader and Administrative Service Manager.

This will be achieved through the booking of consultant’s theatre lists, pre-operative assessments and management of their waiting lists, with the recording of all necessary information on the Trust Patient Administration System (PAS) and Bluespier. The post holder will also be expected to carry out other clerical duties involved as deemed necessary.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

**Key Tasks**:
1. Assigned to Consultant Surgeons but will provide support and cover during periods of leave for colleagues.

2. Add patients to the inpatient waiting list from outpatient appointment +when decision to admit is made ensuring all information is entered on to the Lorenzo system.

3. Agree a date of admission according to the waiting times set out by the Department of Health and Welsh Assembly.

4. Agree date for the patient to attend for formal pre-operative assessment ensuring the relevant period between appointment and admission date is met.

5. Ensure all relevant documentation is present in the Health Care Records and all systems are updated.

6. Liaise with Team Leader/Supervisors regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.

7. Provide a weekly report on the status of the inpatient waiting list for Consultants to whom you are assigned.

8. Ensure that patients receive all the relevant documentation pertaining to their admissions.

9. Plan and liaise with Consultants regarding admissions for their operating sessions.

10. Whilst arranging admission dates using knowledge of operating list capacity, plan operating list.

11. Re-arrange cancellations (with and without Consultant consultation) where appropriate ensuring full utilisation of theatre lists.

12. Provide information for clinicians regarding their waiting lists.

13. Provide a high level of customer care exchanging information with patients and staff regarding admission processes and procedures.

14. Liaise with Patient Access Manager and Administrative Services Manager to ensure all lists are utilised and planned efficiently. Notify Consultants re: implant forms.

15. To deal with queries from patients, medical and nursing staff in a diplomatic and sympathetic manner.

16. Participate in new staff training within the Department.

17. Maintain Lorenzo details and update patient details.

**18. Liaise with pre-op department re**: changes, bookings, c