Services Administrator

4 days ago

Derby, United Kingdom First Steps ED Full time

**Services Administrative Officer**:
**Full / Part Time**:Up to 37.5hours

First Steps ED is an evidence-based charity based in the Midlands whose impact is much wider dedicated to supporting individuals and their families impacted by eating disorders. We are seeking a highly motivated and organised Administrative Officer to join our multidisciplinary team. This role will provide essential administrative assistance across various areas within the organisation, including supporting the administrative lead with the management of Peer Support Workshops and Guided Self-Help services, and analysis and reporting of impact and outcomes. Additionally, the role will involve general office duties including engaging with our clients and stakeholders to ensure the smooth operation of our charity.

**What will the role involve?**
- **Support the service leads.**:

- **Workshop Management**: Provide administrative support for our workshops, including organising participant registration, liaising with workshop facilitators, preparing materials, and ensuring smooth logístical arrangements.
- **Collaborative Support**:Work closely with other team members to provide administrative support in various areas, as needed, fostering a positive and cooperative working environment.
- **Manage referrals from our NHS partners.**:

- First point of contact and allocating the service user to the relevant staff member and updating the database.
- **Analysis and reporting** working in support of service line managers.

**What skills, knowledge and experience are we looking for?**
- Previous experience in an administrative business support role is preferred.
- Excellent organisational and time management skills, with the ability to multitask and prioritise work effectively.
- Strong attention to detail and accuracy in all administrative tasks.
- Proficient computer skills, including MS Office (Word, Excel, PowerPoint) and familiarity with database management systems.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with internal and external stakeholders.
- Ability to work independently as well as part of a team, demonstrating a proactive and self-motivated approach.
- Sensitivity and empathy towards individuals affected by eating disorders is highly valued.
- Flexibility to adapt to changing priorities and work under pressure when required.

**Qualifications**:

- GCSE grades A to C minimum.

**Why should you join First Steps ED?**

We are a registered charity who are passionate and active in understanding how to support those whose lives are affected by eating difficulties and disorders. We’re an organisation and charity that really values our people and we’re immensely proud of our community of staff, workers, volunteers, and befrienders who have created a culture based on compassion and raising each other up. We thrive on collaboration and relish our monthly development days where you’ll be encouraged to bring your ideas for service improvement and innovation to our agenda for growth. You’ll fit right in if you’re driven by making a difference to lives impacted by poor mental health, satisfied with working autonomously from home, and great at juggling priorities and being part of our multi-award-winning team.
- 28 days holiday, plus bank holidays (pro-rata)
- A supportive working environment
- Progression and Training, as well as monthly organisational development days
- [Please note: for safeguarding purposes, all roles will require a DBS check.)_

**A bit more about us**:
First Steps ED are an evidence-based eating disorder charity based in Derby and serving communities throughout the UK. We have been innovators in eating disorder support since 2004 and passionate about early intervention, prevention, and quality-assured support for those struggling with eating difficulties and disorders, offering hope, opportunities and choice to those in recovery. We define our values as our 5-P’s:
**1. Passion**
We are inspired by our service users and stakeholders and passionate about making a difference.

**2. People**
As a team, we are empathic, understanding, and non-judgmental which flows through every single service and support pathway we offer.

**3. Potential**
We recognise potential, both in our team and our service users. We understand the importance of acknowledgement and achievement as we continue to develop.

**4. Partnership**
We are inclusive, open and value all experience and contribution which is why we our team adopt a supportive, entrepreneurial working environment that fosters collaboration.

**5. Professional**
We are ethical, accountable expert leaders in eating disorders and mental health.

First Steps ED is an equal opportunity employer. We thank all applicants for their interest, but only those selected for an interview will be contacted.

**Job Types**: Permanent, Part-time, Full-time

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flex

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