Sales and Customer Service Administrator
6 months ago
The Sales and Customer Service Administrator will execute office tasks to ensure that sales goals are met and that tasks are performed efficiently.
We are recruiting for a customer-oriented Sales and Customer Service Administrator to make sure that customers’ needs are met at the heart of absolutely everything. You will support the team around you, working together to ensure all requirements are met and our customers are consistently satisfied. You are expected to ensure that sales goals are met, and office tasks are completed successfully in a timely and efficient manner.
As a Sales and Customer Service Administrator you will be responsible for processing orders, chasing orders with suppliers, putting together customer quotes, communicating with customers at all times and ensuring the best customer service is provided.
To succeed as a Sales and Customer Service Administrator, you must have excellent organisational and administrative skills, the ability to work towards deadlines and deliver excellent customer service. A good Sales and Customer Service Administrator can multitask and work under pressure.
**Working arrangements**
You will work towards the success of Trade Superstore Online and are expected to work from the office (Unit 8, Alfreton Road, Tomlinson Industrial Estate, DE21 4ED), Mon-Fri, 8.00am - 5.00pm (excluding bank holidays).
The position offers a fixed salary.
**Main Responsibilities and Activities**
Engagement
Working closely with the team:
- Always represent Trade Superstore Online Ltd. and our clients in a professional and exemplary manner
- Work closely with suppliers and partner organisations across the construction industry with whom the business relies for delivery of its operations
- Liaise closely with the rest of the team for all aspects of operational delivery
- Seek to secure additional revenue from new and potential customers
- Accept enquiries from all platforms and process quotes where required
- Keep track of all quotes following the appropriate business procedures
- Track and respond to all enquiries in a timely manner - we expect response to each enquiry within 24 hours
Order processing
- Process orders on our ordering system
- Track the progress of orders with suppliers
- Make correct payments to suppliers
- Accept and track payments from customers
- Communicate correct lead times to customers
- Communicate efficiently with customers and keep clients informed regarding the progress of their order
- Accept and schedule deliveries
- Deliver great customer service and work with suppliers to enable smooth delivery of each order
- Issue invoices to customers
Reporting and representation
- Attend monthly catchup meetings with the rest of the team
- Monitor project delivery and report progress
- Maintain accurate financial records and adhere to financial protocols
- Maintain accurate order documentation and adhere to data protection guidelines and legislation
- Identify and deliver key performance measurement standards
Specific Administrative tasks include
- **Telephone calls** - answer phones and answer queries or redirect calls accordingly.
- **Quotes Log** - log all quotes appropriately
- **Orders Log **- log all orders appropriately
- **Website - **work with the team to update website pages with new content and products where necessary
- **Social Media -** Work with the rest of the team to identify and post content for Facebook, Instagram and Linked In
- **Database**- update existing database as required
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
**Experience**:
- Administrative: 1 year (preferred)
Work Location: In person
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