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Senior Helpdesk Operator

2 months ago

Belfast, United Kingdom Brook Street Full time

**Brook Street (UK) Ltd are recruiting ICT Senior Helpdesk Operator on behalf of our leading Public Sector client based in Belfast**

As ICT Senior Helpdesk Operator, you will perform effective administrative duties for the daily functional and operational staff within the ICT Support Department You will be responsible for the deployment of EA devices e.g., laptops, desktops, and tablets to EA corporate staff. You will Setup and issue windows devices to staff, following a procedure that includes bulk imaging, putting on any additional required software not included in the standard build and deployment to users, including all recording.

**Main Duties**:

- Resolution of IT Service desk calls. Assessing the call and using problem solving skills to resolve the issue for the user or where necessary assign or escalate the call to the most suitable IT officer.
- Setup and issue of computers to staff including installation of any required software.
- Supporting users and computers operating in a network environment.
- Assist with the setup of computers across multiple sites as required.
- Update and maintain user and computer accounts on Active Directory as well as maintain records associated with assets management.
- Identify and organise re-deployable computers for disposal scheme or defunct computers for secure scrappage.
- Check backups of critical systems daily and maintain the accompanying register.
- Assist with the design, review and update of IT Support Service procedures and forms.
- Liaise with various external maintenance contractors.
- Monitor systems to ensure most efficient operation.
- Test and evaluate software as required.
- To carry out any required daily administration duties.
- Any other duties as required by the ICT Support Service.

**Essential Criteria**
- 5 GCSEs Grade C or above including Maths and English
- An ICT related BTEC or Equivalent
- Experience of using standard MSOffice/MS365 suite e.g. Word, Excel
- Experience of using Windows 10 in a work environment.
- Experience of setting up and supporting computers and peripherals in a work environment.
- Experience supporting networked computers and peripheral in a work environment.
- Excellent IT problem solving skills.
- The applicant must have good organisational and communication skills and be customer focused.
- Use of a vehicle to visit sites and work in other ICT offices across EA as and when required.
- Able to carry equipment e.g. computers, monitors, small printers etc Willingness to learn. Able to follow procedures & instructions and complete tasks to timescale
- Ability to work alone or as part of a team
- Good time keeping and attendance
- Must complete an Enhanced AccessNl during the onboarding period with Brook Street UK LTD

**Desirable Criteria**
- Previous IT Service Desk experience.
- Active Directory Experience

**You will benefit from**:

- Full training and induction
- Accrue holiday hours as you work
- Brook Street (UK) Ltd back office support and mentoring
- Ability to work across school admissions teams in all admissions regions across NI.
- No weekend work (Shift pattern Mon-Fri 9am-5pm)

The rate of pay is £14.30 per hour, the hours of work are 0900-1700 Monday to Friday.