Concierge (Manchester)

5 months ago


Manchester, United Kingdom The ExcluSec Group Ltd Full time

Due to a contract change on a prestige site, we are now recruiting for a Concierge to work onsite full-time. You need to have excellent IT skills and be a people person in the very busy and vibrant site. Located in Central Manchester with excellent transport links.

**Hours**:

- 50 hours hours per week
- 07:00 - 17:00 - Monday to Friday

**Pay & Benefits**- £12.00 per hour- Mandatory Training Programme - Completion Bonus
- Short Notice Shift Allowance/Premium- Wagestream- Employee Assistance Programme (EAP)

**The Role**:

- To provide excellent customer service at all times.
- Front of house contact for all colleagues, visitors, customers and VIP’s
- Ensure that all visitors and colleagues are logged into and out of the building following OTB’s security procedures and best practices.
- Monitoring car parking and dealing with any issues that may arise.
- Issuing car parking passes.
- Creating/Managing security access badges and access control for colleagues and visitors.
- Receiving, opening and distribution of post/deliveries and processing outgoing post/collections.
- Managing/escalating facilities and other requests from colleagues and visitors.
- Keeping the reception area, clean, tidy and welcoming.
- Managing meeting room bookings and spaces.
- Ordering catering for internal executive meetings.
- Assisting with internal and external events where required.
- Assisting the Facilities team with other duties where required.
- To restrict any access of unauthorised individuals or the removal off the premises of any unauthorised individuals found to be in the property, ensuring they do not pose any health and safety risk, or safeguarding risk to the tenants.
- To provide a highly visible presence, in the property and within communal areas.
- To maintain order and protecting individuals and property.
- To deal with internal/external customer enquires.
- To attend your shift in full uniform in accordance with company, site and client requirement.
- To fully comply with the Site Assignment Instructions (AIs), all site security requirements and duty assignments.
- To fully comply and adhere to site specific and general Risk Assessments and Health and Safety requirements at all times.
- To fully comply with company booking on/off and check call procedures.
- To ensure all incidents occurring during your shift are recorded via C247 and logged within the online Daily Occurrence Book, and to ensure all relevant logs are completed in line with the Assignment Instructions.
- To promote the health, safety and well-being of staff and ensure that the organisation complies with the Health and Safety at Work Act 1974 and the clients Health and Safety Policy.
- To undertake company and site-specific training as/when required.
- To adhere to company professional standards at all times whilst on duty.
- To undertake such additional duties as are reasonably commensurate with the level of the post.
- ** Any other duties commensurate with the role.**
- Hold a current valid SIA licence (**minimum Security Guarding**) **is essential**:

- A flexible and professional approach to work is **essential.**:

- Experience in a similar role/environment would be advantageous
- Excellent communication and customer service skills is **essential.**:

- An excellent command of English, both written and verbal is **essential.**:

- The confidence and ability to deal with difficult situations (including those involving conflict) is **essential.**:

- Taking pride in your appearance as well as representing the ExcluSec brand at all times is **essential.**:

- Eligible to work in the UK is **essential.**:

- Have a 5 year verifiable work history is **essential.**:

- IT literate is **essential.**

**Please Note**:If you do not meet the **essential** criteria for this role listed apply, please do not apply.**We offer a range of employee benefits including access to Wagestream - an app-based service that allows employees to draw down 50% of their earned wages.


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