Concierge Driver

**Description**

Dakota Hotel based in **Manchester City Centre** are seeking a people person with a full UK drivers license for the role of Concierge with valet parking and driving duties.

**CONTRACT AND PAY RATE**

The role carries a permanent contract of a minimum of 24 hours per week and typical shifts will be varied, working any 5 days out of 7 including working weekends. Earnings are £12.20 per hour, paid weekly.

**PRIMARY ROLE RESPONSIBILITIES**

To carry out Concierge duties by welcoming all guests who arrive at Dakota, providing bag portering, and working closely with Reception to provide a seamless experience.
- Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- Carry out valet parking duties, driving and parking guest cars as well as the hotel car.
- Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required. This may include delivering room service, taking items to guest bedrooms, and answering guest requests.
- Manage the welcome and seating of any groups of guests before entering the building.

Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, providing local recommendations.

**BENEFITS**

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

- 40 per cent off stays at any Dakota
- 25 per cent off drinks and dining at any Dakota
- Access to our Employee Assistance Program which includes:

- free private mental health support and counselling sessions
- video GP consultations and private prescription services
- access to daily rewards to be cashed out for shopping vouchers
- Access to discounted gift card platform
- Support from our inhouse Mental Health Champions
- Additional holiday day on the first anniversary of your employment.
- Family-friendly flexible working options
- Meals on duty and uniforming
- £150 bonus to recommend a friend to join our team
- £10 bonus every time you are mentioned on Trip Advisor
- Free bi-annual eye testing for users of display screen equipment
- Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
- Full terms on our benefits can be found in our Handbook._

**ABOUT DAKOTA HOTELS**

Dakota is a growing UK-based lifestyle brand with five locations, soon growing to seven. We are known for our stylish hotels, bustling brasserie Grills, upscale wine & cocktail Bars, and above all, our team.

Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, soon opening in Newcastle city centre (and more in the pipeline).

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards with colleagues who are, quite simply, great to work alongside Our team members are not just recruited due to their skills and experience, but also due to their individualities and flair. We believe that recruiting team members who’s personalities embody our culture and have an enthusiastic attitude is the key to creating a great place to be, for both our team and our guests.

Our brand has been voted within the top 15 hospitality employers of the year for the past three years, and our HR Team won ‘People Team of the Year’ 2022, so we must be doing something right We are driven to be our best selves, with learning, development and internal progression opportunities being at the core of how we keep our team motivated.

Our location, 29 Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin, close to Piccadilly Station ideally located for public transport users.

We are home to 137 luxury bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.

**APPLICANT REQUIREMENTS**

The successful applicant will have/be:

- Working experience as a Concierge, Doorman or Security is highly desirable.
- Physically able to stand for the entirety of your shift and carry guest luggage.
- Have held a full UK drivers license for at least 5 year