Health Liaison Officer

5 days ago

Manchester, United Kingdom Nuffield Health Full time
Elite Sports Liaison Officer 
Manchester Institute of Health and Performance | Full Time | Permanent |
5 hours per week - Includes weekend an evening work
Competitive Salary
Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our flagship community access programmes, we’re committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. As a Sports Liaison Officer at our Manchester Institute of Health and Performance, you will work in collaboration with the General Manager to lead and further develop the elite sport liaison service. The role will be the point of contact and responsible for operating a dedicated platinum patients and elite athlete’s provision (Football, Cycling, Athletics, Rugby, Cricket, Boxing, Etc). You will be providing a full range of concierge and patient admin duties, working to support MIHP to deliver the highest quality of service to elite athletes and platinum patients. Full time hours over a 7-day period.
In this exciting role as Sports Liaison Officer, you will demonstrate high levels of attention to detail, as you stay up to date, maintaining knowledge of the facility services and functions. Along with strong computer system skills, as you work with bespoke databases, spreadsheets, and reports. With excellent communication and stakeholder skills, as you will be the point of contact, responsible for operating a dedicated platinum patients and elite athlete’s provision, this includes meeting and greeting VIP patients, visitors, consultants, and staff, where you will ensure all enquiries and matters are dealt with efficiently, professionally and in a timely manner. You will be confident dealing with telephone and email queries with high profile individuals. As a self-assured individual you will utilise your knowledge to develop and maintain external networks, to raise awareness of services, build and manage relationships with internal stakeholders, primarily within the facility or function. As well as regulation communication with consultants, regulatory bodies, and liaison with other external providers, suppliers and client organisations offered, and technical specialists.
As a Sports Liaison officer, you will:

Attend to VIP patients’ requirements, this includes arranging appointments, refreshments, taxis and/or drivers, ensuring client areas are clean, to their requirements and fit for purpose. 
Oversee sports medicals.
Make bookings for consultant appointments, clinical investigations, performance facilities, education, and seminar events. Liaise with consultants, secretaries, and third-party providers, regarding room rental, facility rental and clinic requirements.
Administration support for MDTs, super-clinics, and clinical councils, including minute taking.
Supporting the Business Office and Admin team leader to capture revenue, ensuring accurate payments are taken where necessary. Sending invoices and adjustments to patient accounts, reviewing late charges and unbilled accounts.
Verifying appropriate medical insurance cover and documenting centralised accounts.
Helping you feel good.
That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £15.The Manchester Institute of Health and Performance (MIHPs)
The Manchester Institute of Health and Performance, or MIHPs as its known, is a world-class healthcare facility, combining modern diagnostic technology, sports medicine, and education - all on one location. MIHP provides access to Nuffield Health's network of leading consultants to benefit from their expertise and experience in fitness and sport.
MIHP was founded by Manchester City Council, Sport England, and City Football Group, and is operated by Nuffield Health. The partnership brings together leaders from both elite and community sport, healthcare, and local government to deliver innovative facilities to the local community.

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