Elite Sports Liaison Officer

4 days ago

Manchester, United Kingdom Nuffield Health Full time

Elite Sports Liaison Officer

Manchester Institute of Health and Performance | Full Time | Permanent |

37.5 hours per week - Includes weekend an evening work

Competitive Salary

Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our flagship community access programmes, we’re committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you.

As a Sports Liaison Officer at our Manchester Institute of Health and Performance, you will work in collaboration with the General Manager to lead and further develop the elite sport liaison service. The role will be the point of contact and responsible for operating a dedicated platinum patients and elite athlete’s provision (Football, Cycling, Athletics, Rugby, Cricket, Boxing, Etc). You will be providing a full range of concierge and patient admin duties, working to support MIHP to deliver the highest quality of service to elite athletes and platinum patients. Due to the nature of this role this will involve availability for point of contact, out of hours including evenings and weekend. Full time hours over a 7-day period.

In this exciting role as Sports Liaison Officer, you will demonstrate high levels of attention to detail, as you stay up to date, maintaining knowledge of the facility services and functions. Along with strong computer system skills, as you work with bespoke databases, spreadsheets, and reports. With excellent communication and stakeholder skills, as you will be the point of contact, responsible for operating a dedicated platinum patients and elite athlete’s provision, this includes meeting and greeting VIP patients, visitors, consultants, and staff, where you will ensure all enquiries and matters are dealt with efficiently, professionally and in a timely manner. You will be confident dealing with telephone and email queries with high profile individuals. As a self-assured individual you will utilise your knowledge to develop and maintain external networks, to raise awareness of services, build and manage relationships with internal stakeholders, primarily within the facility or function. As well as regulation communication with consultants, regulatory bodies, and liaison with other external providers, suppliers and client organisations offered, and technical specialists.

As a Sports Liaison officer, you will:

  • Devise and provide a set of guidelines and protocols to key staff and stakeholders for the VIP Patient Service.
  • Attend to VIP patients’ requirements, this includes arranging appointments, refreshments, taxis and/or drivers, ensuring client areas are clean, to their requirements and fit for purpose.
  • Answer any enquiries or queries the VIP Client may have, discuss, and explain all treatment options for each patient by liaising with the appropriate professionals and specialists.
  • Maintain high profile patient records, registering patient information and processing payments, ensuring strict confidentiality is applied to all clients, ensuring need to know basis is applied at all times.
  • Oversee sports medicals.
  • Make bookings for consultant appointments, clinical investigations, performance facilities, education, and seminar events. Liaise with consultants, secretaries, and third-party providers, regarding room rental, facility rental and clinic requirements.
  • Administration support for MDTs, super-clinics, and clinical councils, including minute taking.
  • Supporting the Business Office and Admin team leader to capture revenue, ensuring accurate payments are taken where necessary. Receive and record client payments, ensuring the correct information is recorded on the PIMS system. Reconciling and banking cash on a daily basis. Sending invoices and adjustments to patient accounts, reviewing late charges and unbilled accounts.
  • Verifying appropriate medical insurance cover and documenting centralised accounts.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £15.00 a month.

The Manchester Institute of Health and Performance (MIHPs)

The Manchester Institute of Health and Performance, or MIHPs as its known, is a world-class healthcare facility, combining modern diagnostic technology, sports medicine, and education - all on one location. MIHP provides access to Nuffield Health's network of leading consultants to benefit from their expertise and experience in fitness and sport.

MIHP was founded by Manchester City Council, Sport England, and City Football Group, and is operated by Nuffield Health. The partnership brings together leaders from both elite and community sport, healthcare, and local government to deliver innovative facilities to the local community.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

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