Valet & Lobby Porter - Full Time

3 months ago

Manchester, United Kingdom Dakota Manchester Full time

Dakota Hotel based in Manchester City Centre are seeking a people person with a full UK drivers license for the role of Concierge with valet parking and driving duties.  



CONTRACT AND PAY RATE



The role carries a
permanent contract of a minimum of 40 hours per week and typical shifts will be varied, working any 5 days out of 7 including working weekends. The gross annual salary is £25,000. paid monthly plus tips. 



PRIMARY ROLE RESPONSIBILITIES

To carry out Concierge duties by welcoming all guests who arrive at Dakota, providing bag portering, and working closely with Reception to provide a seamless experience.

  • Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. 
  • Carry out valet parking duties, driving and parking guest cars as well as the hotel car.
  • Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required. This may include delivering room service, taking items to guest bedrooms, and answering guest requests.
  • Manage the welcome and seating of any groups of guests before entering the building. 
  • Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, providing local recommendations. 


BENEFITS



In addition to being part of a
culture infused with positivity and opportunity for ongoing development,
tangible benefits you could enjoy when you join our team include:

- 40 per cent off stays at any
Dakota
- 25 per cent off drinks and
dining at any Dakota
- Access to our Employee
Assistance Program which includes:
    · free private mental health support and
counselling sessions
    · video GP consultations and private prescription
services 
    · access to daily rewards to be cashed out for
shopping vouchers
- Access to discounted gift
card platform
- Support from our inhouse
Mental Health Champions
- Additional holiday day on the
first anniversary of your employment.
- Family-friendly flexible
working options
- Meals on duty and uniforming
- £150 bonus to recommend a
friend to join our team
- £10 bonus every time you are
mentioned on Trip Advisor
- Free bi-annual eye testing
for users of display screen equipment
- Accredited, certified
compliance training given on employment such as in Food Hygiene, Alcohol
Responsibility, Data Protection, and     Health & Safety
- Access to a suite of
external, certified resources via our Learning Management System
- Supportive continuous
professional development culture with an annual appraisal and objectives, or a
Personal Development Plan
- Opportunities to undertake
both internal and external training courses, including potential for in-house
Apprenticeships



Full terms on our benefits can
be found in our Handbook.



ABOUT DAKOTA HOTELS



Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with more in our pipeline. 

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.  

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent. 

Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle 

Our location, 29 Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin, close to Piccadilly Station ideally located for public transport users.  

We are home to 137 luxury bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace. 



APPLICANT REQUIREMENTS



The successful applicant will
have/be:



  • Working experience as a Concierge or Doorman is highly desirable.
  • Physically able to stand for the entirety of your shift and carry guest luggage. 
  • Have held a full UK drivers license for at least 5 years and be aged 30 and above for car insurance purposes. 
  • Be able to be physically active in your
    role, standing for much of your shift and
    working at pace.
  • An enthusiastic individual who will
    promote our culture of positivity.
  • Be task oriented with a great pride for
    the work they do and attention to detail.
  • Flexible with shift patterns and available
    around the needs of our business.
  • Successful candidates must demonstrate
    having researched our brand and a genuine desire to be part of our team.




APPLY



To apply, please send
us your up to date CV. 



For more information
on our luxury hotel, please visit us on our social pages linked
above. 

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