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Concierge
3 weeks ago
**JOB TITLE: Front of House Support Concierge**
LINE MANAGER: FOH manager
Location: Manchester
Working Hours - 9.00 till 5.00pm (35 Hours)
SALARY: £24,000
**JOB OVERVIEW**
This role is to act as a Concierge covering a wide range of duties to include:
Greeting all contractor visitors to St James Tower to be an initial point of contact, ensuring that all contractors are advised of work necessary and all relevant security and H&S checks are completed and adhered to during the site visit.
Responsible for maintaining all office spaces and meeting rooms (before and after each meeting) to ensure they are clean, tidy and any relevant supplies are replenished in each area.
Responsible for replenishing stocks in all kitchens and toilets.
Acting as a point of communication for F&M enquiries, dealing with same and escalating to F&M Manager when required.
Dealing with the management of all office supplies.
Supporting F&M Manager with Admin duties.
Low level maintenance requests and liaison with external M&E/PPM contractor.
Legal Support admin duties as and when required.
**ESSENTIAL SKILLS AND EXPERIENCE**:
Are friendly, polite, and well-presented at all times
Are reliable and flexible in your approach to work.
Able to multi-task and work effectively under pressure on your own initiative as well as part of a team.
Effective verbal and written communicator.
Have a good level of English
Ability to deal with difficult clients in an effective and professional way.
Previous experience as Front of House or concierge Admin
Computer skills - ability to use to excel, access and word to an intermediate level for maintaining spreadsheets databases and creating forms.
Previous experience in building management, facilities, or maintenance from either a practical or administration point of view.
Clean Driving Licence and valid over 12 Months desirable
Ability to perform basic maintenance skills.
**RESPONSIBILITIES IN DETAIL**:
Supporting the Legal teams with admin and support requests.
Maintain calendar system and schedule routine and preventative maintenance and ensure completion, providing reports on an ad hoc basis.
Directly assist the FM Manager with pre planned preventative maintenance and safety checks.
Directly assist the FM Manger with any administration and H&S requirements as required.
Be vigilant, ensuring the office is safe and secure for staff during working hours.
Greet visitors professionally ensuring correct security protocol is followed.
Making arrangements for couriers, ensuring collection and signing for incoming packages.
Central point of contact for all onsite contactors ensuring necessary induction and paperwork is in place.
Be able to make building defects safe prior to arranging contractor for repairs.
Maintain stock levels and restock where necessary.
Build professional relationships with contractors by being friendly and effective in your role.
Central point of contact for all building issues and maintenance requests and where necessary liaise with onsite FM/Cleaning Team.
Issuing of and managing all security passes for team members
Ensure reception and all meeting rooms remain in an acceptable condition and ready for use
Cover for Printing and Post duties if reinstated at this site.
Requirement to Travel between offices when required for cover or provide services.
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