Concierge
6 months ago
**About Us**
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.
Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
**About the role**
We have an exciting opportunity for an experienced **Concierge** to join our team in Manchester full time on a **6-month fixed term contract** basis. To provide a welcoming reception and effective access control services which ensure a safe & secure living environment and where appropriate to provide high quality cleaning and estate services.
Reporting into the Estates Services Manager, you will be responsible for providing a service that is welcoming and an effective access control service which ensures a clean, safe, and secure living environment for our tenants at India House in central Manchester. A large part of the role will be managing and cleaning the block during the day and control of CCTV monitoring. **Previous contractor management and experience in the delivery of estate, cleaning, caretaking, gardening, and maintenance services is highly desirable.**
Our Concierge team is made up of staff who all lone work on a shift basis covering 24/7 you will be included in that rota working **12-hour shifts**, **4 days on and 4 days off **you’ll typically be working 2 days **8.30am-8.30pm** and 2 nights **8.30pm-8.30am**.
**What we’re looking for**
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. You’ll not only have experience in a customer service environment, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate:
**Essential**:
- Direct experience of working with customers and customer feedback in a service delivery environment.
- Experience of adhering to Health and Safety rules within a customer facing environment.
- Good level of IT skills and knowledge of CCTV operation.
- Good time management.
- Good team working skills and a flexible approach to work.
- Good oral and written communications.
- Demonstrates the Guinness Behaviours.
**Desirable**:
- Previous commercial cleaning experience to a high standard.
- Experience of Health and Safety legislation and best practice in the delivery of estate services
- Previous experience of operating CCTV, including compliance with the Information Commissioner’s CCTV Code of Practice.
- If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile._
INDTGP
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