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Customer Service Administrator

4 months ago


Dudley, United Kingdom Bridge of Hope Full time

Excellent Role Available
Customer Service Advisors Wanted
Based in Dudley
£10.42ph
Temporary to Perm
M-F 9.00am - 5.00pm

**Role Summary**:

- Acting as the first point of contact to both internal and external customers
- Managing incoming telephone calls/queries to client SLA standards
- Managing outgoing telephone calls/queries where necessary
- Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.
- Maintain detailed and accurate records of actions taken to support the incidents resolution
- Maintain clear communication lines in line with company guidelines
- Identify major incidents and escalate where required
- Monitor all outstanding tickets

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.