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Customer Service Representative

1 month ago

Dudley, Dudley, United Kingdom Tosca Full time
About the Role

We are seeking a highly skilled Customer Service Agent to join our team at Tosca. As a key member of our customer support team, you will play a vital role in safeguarding our assets and preventing losses, while providing an exceptional service experience to our customers.

Key Responsibilities:

  • Customer Onboarding and Training: Provide comprehensive training to customers on how to use our online system, ensuring they are equipped to manage their accounts effectively.
  • Asset Protection: Conduct period-end account checks to ensure invoices are raised correctly, and maintain accurate customer master data.
  • Quality Issue Resolution: Serve as the primary point of contact for customers reporting quality issues, working closely with the Quality Department to resolve these issues efficiently.
  • MS Office Proficiency: Utilize MS Office skills to support customer inquiries and perform administrative tasks.

Requirements:

  • Fluency in English (written and spoken)
  • Previous experience in a Customer Support role or equivalent knowledge
  • Training as an industrial clerk, office management assistant, or equivalent

What We Offer:

  • A competitive remuneration package
  • Ongoing training and coaching programs to support your personal and professional development
  • A dynamic and supportive work environment

About Tosca:

We pride ourselves on our ability to meet the daily needs of our customers while utilizing our assets to their full extent. Our team is dedicated to providing exceptional service and support to our customers, and we are committed to continuous improvement and growth.