Business Support Assistant

2 weeks ago


Birmingham, United Kingdom West Midlands Police Full time

**Hours**:

- Monday - Friday, 8am - 4pm

**Duties**
- Administration and management of the collisions reported by way of the Self Reporting Form (SRF) / National Collisio
- Reporting Form (NCRF), and associated tasks, using the National Collision Recording and Sharing system (CRASH).
- Administration and management of speeding offences and Penalty notices via the Pentip national computer system.
- Management of the HORT1/2 Process.
- Administration of education courses, where identified as a suitable outcome or postal charges where a Court appearance is required through SJP and PLP case disposal information
- Conduct basic PNC checks and import relevant documents into Connect
- Liaison with local CMU in relation to Court process and ongoing cases.
- Management of archiving and filing in line with MOPI/Information services guidelines (dead files)
- Receipt, review and action of solicitors and insurance companies letters inc preparation of extracts/reports.
- Update IP / Witnesses / Offenders with progress of cases in accordance with contact counts.
- Create and despatch relevant correspondence as required.
- Be flexible and adaptable with regard to the needs of the unit.

**Essential Skills**
- Experience of entering/inputting data onto relevant information systems displaying attention to detail and ensuring that records and other entries are recorded in a timely and accurate manner
- Have excellent communication skills demonstrating the ability to communicate clearly and concisely with a diverse range of people whilst ensuring that written communication is presented in a clear, logical and focused manner.
- Administrative experience and the ability to multi-task in order to deliver a quality service to customers.
- Ability to work as part of a successful team with an ability to communicate effectively and professionally with a wide range of individuals.

**Vetting - **Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

**Medical - **Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.
- “Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”_



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