Patient Care Coordinator

1 month ago


Birmingham, United Kingdom Reed Business Support Full time

An unmissable opportunity has arisen for a Patient Care Coordinator to join my client on a permanent basis.
My client is a reputable private healthcare business with offices in Edgbaston near to Birmingham City Centre.
They are looking for a customer focused professional to join their friendly and welcoming team.
This role is a mix of coordination and consultative sales.

Salary = £20,000 per annum depending on experience
Individual and team bonus = Realistic OTE - £30-35,000 in your first year
Hours = Mon-Fri 9am-5pm
Parking is available on site

This will be a targeted role however the company ethos is selling through customer service and aftercare but you will be rewarded for the work you put in.

Everyone in the team have come from a customer service background

Duties include:

- Answering incoming calls to the sales team
- Following up on website leads
- Responding to incoming enquiries relating to the products and procedures available
- Booking consultations with specialists
- Book review appointments into the electronic diary system
- Send regular lists to relevant hospitals / teams
- Process payments by card and bank transfer and raise invoices on the Sage
- Assist with the admin and co-ordination of appointments
- Perform aftercare calls
- Ensure balance payments and Terms and Conditions received by patient
- To deal with incoming and outgoing post and courier services
- To develop a relationship with patients and completing follow up tasks where necessary
- Assist the Manager with additional tasks when required
- General admin duties such as filing, scanning, shredding, photocopying
- Must have previous consultative sales experience
- Target driven
- Team player and willing to achieve results for other members
- Experience within the medical, healthcare or cosmetic sector is a bonus
- Strong communicator
- Persuasive yet empathetic



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