Assistant Manager

3 weeks ago

Twickenham, United Kingdom Pertemps Heathrow Full time

The role of the Assistant Manager is to work with the Store Manager to maximise the sales and profit targets. To ensure customers receive a consistently high level of service.
In addition the Assistant Manager will contribute to the overall cleanliness appearance and overall effectiveness of the operation and, in the absence of the Store Manager take overall responsibility for the Store.
Principle Objectives
The Principle Objective of the Assistant Manager is to assist with the development of sales activities and to guarantee customers an excellent level of service. To achieve this, the supervisor will - Contribute to the achievement of the financial targets agreedfor the Store - Identify and suggest opportunities available for increasing occupancy and revenue within the Store on a regular basis. - Respond effectively to the diverse needs of each customer - Ensuring the store presents itself to a high standard of cleanliness
- Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike. - Manage, monitor and adapt the working practices of the Store staff to ensure that the Store is operating to it’s optimum efficiency. - Assist withthe Identification of unit mix issues within the building and identify and communicate any changes that are required immediately in collaboration with the Store Manager - Identify any store repair & maintenance issues, report and following up. - Ensure compliancewithin or of company operational and financial procedures
Main Duties - Take responsibility for the running of the store on occasions when the store manager is absent, including providing financial figures and reporting information to the Regional Manager or others when requested - Deal effectively with sale enquiriesfrom customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers - Maximise every sales enquiry to ensure the store hits its target (to be aware of the stores yearly budget and howthe store is performing on a monthly basis) - Complete all administrative tasks to ensure compliance with company procedures - Maintain a clean and tidy store - Raise awareness with the Regional Manager of any operational issues that require attention in StoreManager’s absence - Taking responsibility for the set up and control of store marketing tasks. - Ensuring that the store ‘bad debt’ is kept to a minimum. Implementing procedures and controls to recover any bad debt in accordance with the company complianceprocedures - Identify and communicate any development requirements of the CSA to the Store Manager Person Specification In order to be successful in the position the jobholder will demonstrate: - A good level of written and verbal communication skills - Abilityto speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the telephone - Self discipline, working within guidelines and procedures whilst being attentive to detail - Comfortable working in a small teamenvironment and adapt to lone working - Demonstrate the ability to engage and motivate staff through leading by example - Accountability for the store actions in the absence of a Store Manager - Project confidence and knowledge of Company projects and serviceson completion of a the induction programme and probation perio

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