Healthcare Assistant

2 weeks ago

Twickenham, United Kingdom NHS Blood and Transplant Full time

**Healthcare Assistant - Plasma**

**Job Summary**

Our Plasma Collections team do incredible things, day in day out, and we are looking for a Healthcare Assistants to join our Plasma Collections Centres. It will be your job to make sure our donors feel safe, special, and well cared for, and to create an experience that they will want to return to time and time again.

You’ll get to contribute to improving patients’ lives by working under the professional leadership of our Operational Nurse Team Leader. You will have an opportunity to develop yours and your colleague's knowledge, skills and capabilities through continued observations and meaningful feedback to deliver the life-saving work.

**Main duties of the job**

In this role you will work as part of a collaborative team to deliver an exemplary donor experience while collecting plasma. Making sure that our donor experience is at the heart of everything that we do, your day to day responsibilities will include:

- Welcoming donors on site at the start of their donor journey develop and maintain rapport and positive relationship with all donors throughout the process, includes pre-donation checks
- The collection of plasma at donation centres working in line with regulatory clinical requirements and operational performance standards
- After training and assessment, performing venepunctures (inserting a needle in the donor’s arm)
- Observing the donor’s wellbeing throughout the process, managing adverse events, raising any concerns through the appropriate escalation process, and promoting donor retention
- Handling plasma product bags, needles and a range of equipment on a daily basis
- Ensuring that the collected products safely meet the requirements of ‘Good Manufacturing Practice’ ready for onward distribution to our manufacturing site, following instruction on clinical and standard operational procedures
- Actively participating in peer observation and feedback to support continuous development, continuous improvement, ensure donor safety and drive improved donor experience
- Prepare the Plasmapheresis machines and related equipment for use in accordance with guidance, ensuring that they are safe and fit for purpose following the standard operating procedure

As we work and operate in a highly diverse environment, you will be expected to demonstrate NHS values, role modelling behaviours that drive inclusivity, safety, integrity, and respect for others always, striving to ensure the highest standards.

**About You**

**Experience and Knowledge**
- Experience of dealing with the public, putting the customer first
- Experience of dealing with sensitive or confidential matters and an understanding of how this applies to the role
- Experience of delivering a quality customer service

**Qualifications and Training**
- Ability to follow written instructions, to develop a good underpinning knowledge relating to practical skills, for which you will receive training and ongoing assessment
- Willing to undertake further skill development for self and for supporting the training and induction of new team members, where required

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

**About Us**

At NHS Blood and Transplant, we’re incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.

It’s an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

Three small words, one big difference - **Caring, Expert** and **Quality**.

Together we'll save and improve more lives than ever

**This vacancy will close at 23:59 on 6th March 2024.

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