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User & Application Support Officer

4 months ago

Salford, United Kingdom Oldham Council Full time

**Salford City Council**

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**Salford City Council**

**Civic Centre**

**Chorley Road**

**Swinton**

**M27 5BN**

**User and Application Support Officer**

**Grade/Salary;** 3B, £33,945 - £36,648

**Hours; **36 per week (Full Time)

**Closing Date; **4th April 2024 at 4pm

As a member of User Support, you will be the one who gets your hands in the mud and makes sure tickets are solved effectively. You will provide technical support and assistance to our customers, and you are responsible for addressing/resolving inquiries, problems, and issues efficiently and promptly. This is not your traditional front line service, this is Salford DDaT User Support here we deal with digital contact, you access all our operating and security platforms to resolve issues.

As a member of User support you are the front-line representative of the support team, serving as the primary point of contact between users and the organisation's DDaT services, you are the first and last point of contact and are responsible for the reputation of the service.

**The Role**

As a User & Application Support Officer, you'll have the exciting opportunity to provide top-notch, knowledgeable digital support to every employee in our organization. Working closely with both internal stakeholders and external partners, you'll be able to troubleshoot a wide range of hardware and software issues using a variety of methods, including telephone and face-to-face support. With your expertise in digital standards, you'll be able to confidently resolve any issue that comes your way. What's more, your strong communication skills will enable you to guide both technical and non-technical employees in implementing solutions that maintain productivity and support the deployment of hardware and software solutions across the city. With your help, we can ensure our workforce is always digital-enabled and agile. Join us in this exciting opportunity today

**About You**

Role Profile.pdf

**About your benefits**

You will be welcomed into a friendly environment where your personal and professional development will be encouraged and you will have the opportunity to work and grow in a values based organisation where people are at the heart of everything we do. We promote a positive permission culture, empowering you to make a difference. Your opinions matter to us and you will have the opportunity to shape how we do things through our Salford 100 employee group and our employee led redesign approach. Your work-life balance and wellbeing are important to us so you will have access to a range of benefits including flexible working, green travel, pension and salary sacrifice schemes. In addition to this we offer a range of health and wellbeing options to suit your needs.

**Continuous service commitment**

New employees can now keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others.

**Diversity and Inclusion**

**salary from**

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£33,945

**contract**

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permanent

**working hours**

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full time

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- 4 00 pm
- 4th Apr 2024