Senior User Researcher

6 months ago

Salford, United Kingdom Bupa Global Full time

Senior User Researcher

**Job Description**:
**Senior User Researcher**

**Manchester M50 3SP / hybrid / flexible in the UK**
**Up to £50k depending on experience + excellent benefits**
**Permanent**
**Full time 37. 5 hours per week**

We offer flexibility around location and hours wherever possible

**The role**

You'll plan, design, and lead research activities with users that help teams get a deep understanding of the people that use Bupa's products and services. You'll help others create research activities in larger teams and on more complex projects. This research will help to inform proposition, service, content, and interaction design so that our products and services meet the needs of our users and are truly customer centric. An extremely important part of everything we do at Bupa.

You will be working alongside a multidisciplinary team of researchers, UX designers, visual designers and content designers to help design experiences for all areas of the business.

You'll be responsible for planning and carrying out user research activities for and with the rest of the team.

You should be able to build user-centred practices in new teams, align user research activities with wider plans to help develop propositions and you should be able to supervise and develop other user researchers in the team to assure and improve our user research practice.

Alongside your research work, you will lead ‘Discovery' sessions, workshops, be part of regular user testing sessions, research and design critiques and collaborate with the team throughout the design process. Open, collaborative, and iterative working is what we're about.

You'll have experience of user centred design practices, and a solid research process that involves customers and stakeholders throughout and will be able to show us some of this at interview.

In return, you'll be given a fantastic platform to grow as a user researcher with various opportunities to learn new skills, develop as well as being presented a clear progression path with various benefits along the way. As the team is relatively new and growing, you'll be able to really contribute to the research function and help to build it out.

**Skills you'll demonstrate**

**Analysis and synthesis**.

**Inclusive and ethical research**.
You can help teams understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users.

**Research skills**.

**Society and technology**.

You understand the social and technological context for government services. You can align user research activities to help your team understand changing user behaviour. You can help colleagues understand how digital technology is changing user behaviour, and the challenges and opportunities for healthcare, insurance and Bupa.

**Strategic insight**.

You understand what problem the team is trying to solve. You can align user research activities to inform decision making and action.

**Technical understanding**.
You know about the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines.

**User-centred and agile practices**.

You understand and have experience of a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their agile workflow. You can advocate for user research and engage sceptical colleagues and stakeholders.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

You'll receive the following benefits and a whole lot more:

- 25 days holiday, increasing through length of service, with option to buy or sell
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
PR, Marketing & Brand
Locations:
Bupa Place

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