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End User Computing Specialist

2 months ago

Salford, Salford, United Kingdom Matthews International Full time

Position Overview

We are seeking a skilled End User Computing Technician to provide essential support services to our EMEA region. As a key member of our EUC team, you will be responsible for delivering high-quality technical assistance to end users, ensuring seamless operation of our business.

Key Responsibilities

  • Diagnose and repair Mac and PC hardware issues
  • Provide remote hands for Matthews Enterprise IT Server Infrastructure and Network Infrastructure Teams
  • Build and configure Mac and PC systems
  • Deploy software and resolve Cherwell tickets for incidents and requests
  • Support office moves and procurement of end-user hardware
  • Escalate issues to relevant teams and participate in EUC meetings
  • Provide cover for other EUC staff and support regional sites without permanent onsite IT presence

Requirements

  • Strong technical service experience with Apple Mac and Windows Desktop skills
  • Ability to work autonomously and collaboratively with peers and colleagues
  • Excellent analytical, prioritizing, and problem-solving skills
  • Strong verbal and written communication skills
  • Ability to work well under pressure and meet deadlines

About Matthews International

Matthews International is a global leader in providing innovative solutions for the digital age. Our EUC team is dedicated to delivering exceptional support services to our EMEA region.