Service Desk Coordinator
2 weeks ago
**This is an excellent opportunity for anyone looking for a career change or a career in IT.**
**Day Shifts will include - 08:00 - 4:30/ 08:30-5:00 / 09:00 - 5:30**
**Overall purpose of the job**:
- Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
**Key responsibilities for this job**:
- Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs
- Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers
- Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language
- To be a highly motivated team player with the skills and ability to manage changing priorities
**Knowledge and experience required**:
- Strong customer service focus with excellent verbal and written communication skills
- Proven problem solver with strong analytical and trend analysis skills
- Positive and professional attitude
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